Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Ebony Tkocz

Melbourne,VIC

Summary

Motivated and reliable Speech Pathology student, currently completing a Master of Speech Pathology. Skilled in customer service, organisation, and self-management, with over three years of experience in fast-paced hospitality and retail roles. Known for initiative, adaptability, and mentoring peers. Seeking new opportunities to gain experience in diverse environments and continue growing professionally.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pet Sitter

Mad Paws
Melbourne, VIC
12.2023 - Current
  • Maintain a 5-star rating across multiple reviews for attentive, safe pet care.
  • Follow owner-provided schedules for feeding, exercise, and medication routines.
  • Build strong rapport with clients through regular updates and clear communication.
  • Monitor pets’ physical and behavioural health, acting quickly if issues arise.

Food and Beverage Attendant

Luna Park Melbourne
St Kilda, VIC
11.2022 - Current
  • Worked independently across a range of areas including café, food truck, floss hut, and gift shop.
  • Provided high-level customer service, including complaint resolution and problem-solving on the spot.
  • Regularly trained new staff across multiple stations; act as a go-to support for troubleshooting.
  • Handled end-of-day balancing, refunds, and cash reconciliation with precision and accountability.
  • Managed resources, wrote daily stock lists, and planned independently for parties and crowd flow.
  • Recognised for consistently adapting to fast-changing environments and challenges.

Pharmacy Assistant

Chemist Warehouse
Keysborough, VIC
05.2021 - 10.2022
  • Processed and labelled incoming stock, including refrigerated and restricted items.
  • Maintained cleanliness and organisation in work areas and customer spaces.
  • Monitored medication expiry dates to meet safety and quality control standards.
  • Referred customer enquiries to pharmacists, ensuring accurate and timely information.

Education

Bachelor of Speech And Language Sciences / Master of Speech Pathology -

Victoria University
Footscray, VIC
09-2027

High School Diploma -

Cheltenham Secondary College
Cheltenham, VIC
12-2022

Skills

  • Effective communication
  • Adaptability
  • Team collaboration
  • Relationship building
  • Empathy and patience
  • Cultural sensitivity
  • Client-centered care

Affiliations

  • Equestrian sports

Accomplishments

  • Team Member of the Quarter, Luna Park Melbourne (July–Sept 2024)

Certification

  • Provisional (Green P / P2) Driver's Licence - Automatic
  • Working With Children Check (WWCC)
  • Responsible Service of Alcohol (RSA)

References

References available upon request.

Timeline

Pet Sitter

Mad Paws
12.2023 - Current

Food and Beverage Attendant

Luna Park Melbourne
11.2022 - Current

Pharmacy Assistant

Chemist Warehouse
05.2021 - 10.2022

Bachelor of Speech And Language Sciences / Master of Speech Pathology -

Victoria University

High School Diploma -

Cheltenham Secondary College

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Ebony Tkocz