Ebony Underwood
Ballarat,VIC
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
1
1
year of professional experience
Work History
Cashier
The Alfredton Fish Shop
02.2024 - Current
- Processed customer transactions accurately and efficiently.
- Handled cash, credit, and digital payments while ensuring security protocols were followed.
- Assisted customers with product inquiries and provided exceptional service to enhance their shopping experience.
- Maintained cleanliness and organization of the checkout area to improve operational efficiency.
- Collaborated with team members to manage inventory levels and restock merchandise as needed.
- Trained new cashiers on register operations, customer service standards, and store policies for seamless integration into the team.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Year 12 - VCE subject
Mount Rowan Secondary College
Ballarat, VIC11-2025
Skills
- Customer service
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Issue resolution
- Staff training
Availability
available all weekdays between 4pm and 9pm
available all weekend between 10am and 10pm
Timeline
Cashier
The Alfredton Fish Shop
02.2024 - Current
Year 12 - VCE subject
Mount Rowan Secondary College
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