Ebony Urmson
Mackay,QLD
Summary
Adept at elevating guest experiences through exceptional customer service and high-quality food preparation, honed across roles at General Gordon Hotel and beyond. Demonstrated ability to manage high-volume events with strong problem-solving and money handling skills, ensuring operational excellence and compliance with safety standards.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
General Gordon Hotel
01.2017 - 02.2019
- Served high customer volumes during special events, nights, and weekends.
- Effectively took food orders.
- Cleaned glass, utensils & bar equipment.
- restocking of fridges and condiments
- Checking Identification of customers to verify age.
- kitchen cleaning and preparation.
Bartender
Hotel Eton
02.2019 - 12.2019
- Served high customer volumes during special events, nights, and weekends.
- cash handling and eftpos
- customer service for food & beverages
- cleaning duties (bar, tables, kitchen)
- restocking of fridges, glassware, bar areas.
- kitchen hand (food prep, dishes,)
- table service (Food & Beverage)
Bartender/Gaming Attendant
Rydges Hotel
12.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Room service
- Till counting, eftpos
- ID checking
- stocked fridges, bar, table boxes
- cocktail making
- coffee making
- table services
- gaming room attendant
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender/Door Staff Member /Head Bartender
Rabbit Hole Nightclub
09.2020 - 02.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- still working on and off when they need me
Cook/Kitchen Hand/Customer Service Cashier
Ampol Servo
04.2021 - 09.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- took fuel dips
- cash handling and eftpos
- made sure cash drawers equaled out at the end of the shift.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-training opportunities within the hospitality team to expand skillset and provide coverage when needed.
- Performed deep cleaning tasks as needed, maintaining the property''s pristine appearance over time.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Education
No Degree - Year 12 Certificate
Mackay North State High School
Mackay North, QLD12.2018
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Food Preparation
- Strong attention to safe food handling procedures
- Hospitality and service industry background
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Payment Processing
- De-Escalation Techniques
Certification
Rsa
Rsg
year 12 certificate
Cert in hospitality
Timeline
Cook/Kitchen Hand/Customer Service Cashier
Ampol Servo
04.2021 - 09.2022
Bartender/Door Staff Member /Head Bartender
Rabbit Hole Nightclub
09.2020 - 02.2021
Bartender/Gaming Attendant
Rydges Hotel
12.2019 - 03.2020
Bartender
Hotel Eton
02.2019 - 12.2019
Bartender
General Gordon Hotel
01.2017 - 02.2019
No Degree - Year 12 Certificate
Mackay North State High School
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