Ebony Valler
Katherine,NT
Overview
17
17
years of professional experience
Work History
One Staff Support Officer
Department of Health
Katherine , NT
07.2025 - 09.2025
- Contribute to the maintenance of effective business systems for human resource management for the NT Health Big Rivers Region through support and liaison with staff members and external agencies.
- Process new staff members' commencement documents and staff extending contracts, including criminal history and Ochre cards, and forward them to the appropriate authorities.
- Accurate data entry of new staff details and ongoing information onto the Onestaff rostering system.
- Ensure data is ready for the transfer of rostered hours for the whole of the Big Rivers Region workforce, and to interface with the NT Government Payroll system to ensure the timely processing of the staff payroll.
- Process KH and external agencies' photo personnel identification cards.
- Maintain door security access for Katherine Hospital staff.
- Follow defined service quality standards, work health and safety policies, and procedures relating to the work being undertaken in order to ensure high-quality, safe services and workplaces.
- Maintain Onestaff Personnel Training Module to ensure correct and updated training activities are accurately recorded.
Registry / Switchboard Operator
Department of Health
Katherine, NT
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Routed emergency calls to the appropriate department or personnel.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Handled confidential information with discretion and professionalism.
- Organise and prepare post for all incoming and outgoing mail by 2pm monday to friday.
- Provided administrative support to KDH Staff by routing mail - including darwin internal mail, and ordering stationary supplies for the business unit department.
- Assisting Transport and Accommodation Officer with NTG Fleet Vehicle Bookings.
- Monthly updating the KDH Accommodation list for the Transport & Accommodation Clerk, Business Support Officer, Registry Clerk, Nurse Resource Coordinators.
- Use of Doctor's rosters daily - Switchboard - directing medical staff call's to appropriate doctor's on call in for appropriate specialties areas
- Specialist Clinic List
Trainee Human Resources Officer
Orange Aboriginal Medical Service
Orange , NSW
11.2021 - 08.2022
- Recruitment, onboarding, selection panels
- All administrative tasks in relation to compliance checks for employees within the organisation and to respective positions.
- Contracts completed in a timely manner and execution of onboarding new employees within the organsation, while ensuring computer login access, swipe access into the building, inductions, fire and safety awareness including exit points and further information required and provided to ensure a smooth employee onboarding experience from start to exiting position/s.
- Advertising vacancies, shorting listing, contacting candidates and advising and or organising interview slots and timeframes for the interview panels and being an sitting on the interview panels.
- Dual position between the Orange Aboriginal Medical Service and Orange Aboriginal Land Council providing human resource services, administrative duties and minute documentation.
- Human Resource Manager support and administration between two businesses.
- Maintain accurate and comprehensive personnel records in a highly confidential and professional manner, while adhering to all companies procedures and policies.
- Attending Fairwork proceedings, minute documentation and support to the human resources team, manager while working effectively as a team member as well as an individual.
- Attending and preparing for human resources audits.
- Data entry and compiling employee advice, in line with all mandatory training, expiring training and collating employees to completing their training and keeping updated, while maintaining and ensuring on file.
- Supporting the HR team while on leave and managing HR roles and responsibilities.
- Strong and effective administration skills with the ability to multi-task duties.
- Strong oral and communications skills as well truly caring about others and their needs in line with the HR procedures.
- Proficient in microsoft office suite.
- high attention to detail and listening to the others while executing requirements within the companies policies and procedures.
- Ability to prioritise workload and meet deadlines as requested in a timely manner.
- Other supports where and when required and directed by the Human Resources Manager.
Third Party Officer
Ventia Australia Pty Ltd
Orange , NSW
01.2022 - 06.2022
- High level application approval process all third party applications, and or activities occurring on the country rail network in NSW that are not apart of the maintenance services performed by UGL Regional linx.
- All third party entities seeking to access Transport for NSW land managed by UGLRL, for any reason or to carry out any construction or development work near or adjacent to TfNSW land with regards to third party works, application submission and be granted a license.
- Liaising with multiple customers and companies proposing to enter the CRN and gain by corresponding with TfNSW Transport for New South Wales approval and acceptance to undertake proposed works and acceptance of a granted license.
- completing approval briefs and submission to TfNSW.
- completing licenses from minor, major, significant, RNOCK.
- Ensure applicable insurance arrangements are met in accordance with the protocol and third party works management plan.
- Daily liaison with internal third party stakeholders; property, network operations, engineering, infrastructure, environment and heritage and rail safety.
- Ensuring stakeholder conditions as per protocols are in all applicable correspondence and within licensee licenses.
- Adhere to all safety due diligence to ensure the integrity and safety of the rai network.
- processing timeframes, minor activities, major activities, significant activities, rolling stock non-operational corridors (RNOC) and or under a master access deed.
- Providing application and or annual fees to third party.
- Records management, CRM, BC - business central, abode pro, transportal, Formatize (application system), six maps - LGA, local government authority and teams.
- Attending weekly meetings with TfNSW.
- Applications consist of, approval in principal, master access deeds, construction, LAAN Land Activity Access Notice (telecommunications), visionstream Australia Pty Ltd, NBN, Essential Energy, deed agreements, interface agreements.
- Generating and raising invoices regards application fees and or annual fees yearly in business central system.
- Reporting requirements.
- Abiding by guiding principles identifying project type, manage expectations and respect timelines, all risk and management options identified, alignment with principal strategies and third party proposals not to impact negatively on the principal's network safety, integrity and or operations.
- Training - Current SARC Certificate, Safely Accessing the Rail Corridor, NSW White Card.
- Took initiative to minimise out problems, find processes and prevent recurrence.
- Documented activities to maintain clear and transparent records.
- Abided by policies, procedures and legal standards.
- Investigate activities and reported findings for further review.
- Analyzed and evaluated information to determine appropriate course of action.
- Ministerial applications and abiding by protocols and documentation of evidence in a timely reportable manner for submission.
- Ensure compliance with and regularly review the procedure.
- As-built design follow up as per protocol regards applicable construction applications.
Indigenous Programs Coordinator
Remote Community
01.2020 - 05.2020
- Coordinated all Indigenous Recruitment for ARRCS and first point of contact, recruiting for regions- Tennant Creek, Darwin, Docker River, Katherine, Mutitjulu, Alice Springs
- Coordinated and implemented all Indigenous Entry level, traineeships programs, apprenticeships across ARRCS NT sites
- Created and implemented Aboriginal and Torres Strait Islander Traineeship Program,
- Aboriginal and Torres Strait Islander Mentoring Program, Connecting Elders with Youth
- Program, Indigenous Cultural Training Program, Indigenous Awareness Training Session,
- Indigenous Cultural Appreciation Training Session
- Develop and maintained an Aboriginal and Torres Strait Islander contact database which is to be reviewed and updated twice a year 2
- Cultural Protocol Document – completed section titled “Working with Aboriginal and/ or
- Torres Strait Islander People” only as advised by Manager
- Created and implemented ARRCS Aboriginal and Torres Strait Islander Program advice sheet for Service Managers and Registered Training Organisations
- Recruited for Certificate IV in Business Traineeship filled for Darwin Community Care, advertised position through GTNT, liaised with GTNT and candidate, on-boarded candidate into ARRCS
- Recruited for Certificate III in Business Administration Traineeship (Troopy Program) in
- Alice Springs NT ,advertised position through GTNT, liaised with GTNT and candidate, on- boarded candidate into ARRCS
- Advertised all Indigenous employment at ARRCS via Scout Talent, went through applications, short listed for positions and sent out emails to applied candidates for roles, unsuccessful emails etc
- NRW- worked with Regional Manager, Indigenous Programs on providing support quotes via email across ARRCS NT sites to staff around “we’re all in this together” due to COVID19 restrictions in place
- Created and implemented an Individual Development template to be used for conversations with Indigenous Staff
- Investigated opportunities to become a member of Supply Nation as directed by Regional
- Manager, Indigenous Programs
- Created content, implemented on ARRCS branded document- Aboriginal Liaison Officer responsibilities and daily schedule
- Created and implemented a Master Document for the Aboriginal and Torres Strait Islander
- Traineeship Program
- Create a communication plan document
- Oragnised RAP Collateral launch packs for each of ARRCS Aged Care facilities prior to RAP
- Launch
- RAP- develop a cultural awareness training program for all staff which defines cultural learning needs of employees in all areas of our business and is relevant to local culture -Created content -Considered mediums on which content is to be delivered (created a PowerPoint
- Presentation) -Created delivery schedule to all of ARRCS
- Investigated and implemented opportunities to Connect Elders with Youth within our services, overviewed content and added advice to document created by one of our
- Indigenous Trainees, then added advice and laid out on ARRCS Branded document
- RAP- created a mentoring and development framework to support the development of our
- Aboriginal and Torres Strait Islander employees progress their careers
- Oragnised and packed NAIDOC gift packs for ARRCS NT sites
- Oragnised and coordinated the merchandise approvals and deliver of the RAP merchandise to the NTRO (NT Regional Office) before RAP launch- whilst Regional Manager, Indigenous
- Programs was on leave
- Created and implemented the Aboriginal Liaison Officer position description from scratch, signed off by the General Manager and Human Resource Business Partner
- Created and implemented monthly mentoring video calls, for current ATSI Trainees progressions within traineeship, barriers, how they feel, goals, advice, feedback, support
- Participate in and celebrate NAIDOC week- NAIDOC Collateral packs
- Developed an ARRCS Race Relations Program with the Regional Manager, Indigenous
- Programs 3
Employment Development Specialist
Real Futures Pty Limited
05.2018 - 11.2019
- To develop relationships with employers to secure meaningful, long term sustainable employment options for Aboriginal and Torres Strait Islander People throughout Darwin, Katherine and Nhulunbuy
- The positon involved regular liaising with the NT Regional Manager and Real
- Future’s employees as well as working effectively with Government, Employers, Aboriginal Services and Job Active Providers to ensure a high level of service delivery and contractual compliance
- In the position I worked closely with the Regional Managers and other VTEC staff, ensuring Aspirants have access to localised support
- The Employment Development Specialist position played an integral role in securing sustainable employment outcomes for Aboriginal and Torres Strait Islander job seekers, and assisted employers to develop and implement Aboriginal and Torres Strait Islander employment strategies
- Duties included by were not limited too;
- Community Engagement
- Work readiness
- Vocational Training
- Guaranteed jobs
- Post Placement Support
- Business Development, Job Placement and Retention
- Engage in business development to increase opportunities for Real Futures and to promote economic development in the Region- NT based in Darwin and outreach to Katherine and
- Nhulunbuy
- Build and maintain effective relationships with new and existing employers, community stakeholders and Aspirants
- Negotiate and secure guaranteed employment positions for VTEC Aspirants from a range of employers
- Maintain regular contact with employers who have employed an Aspirant (minimum one contact per month)
- Identifying job roles and requirements for guaranteed employment positions
- Organise regular connection day sessions to source suitable Aspirants for guaranteed employment positions
- Identify suitable Aspirants for guaranteed roles
- Identifying job readiness and training requirements for guaranteed employment positions
- Compile and forward information for eligibility checks prior to placing Aspirant into employment
- Undertake thorough screening and suitability assessments with Aspirants prior to submissions to employer
- Assist and prepare Aspirant with non-vocational support and skills to commence and maintain sustainable employment
- Prepare Aspirant training and support plan document to reflect employment and update as needed
- Provide foundation skills training to Aspirant where needed
- Adapt the delivery of services to effectively meet the needs of different employers and
- Aspirants
- Facilitate site visits within 1 month of Aspirants commencing employment 4
- Prepare VTEC good news stories for management, reporting and promotional purposes
- Meet monthly placement targets (KPI’s) as determined by management
- Mentoring, support and retention
- Expenditure- Promaster system
- Data entry reporting, and compliance
- Running the daily operations of the Darwin Real Future’s office – on the ground
- Registering Aspirants from walk ins, referrals- job active providers across all Darwin sites,
- Katherine sites
- Liaising with businesses of all industries, organisations, registered training organisations,
- Government, local owned indigenous businesses, liaising daily with internal and external organisations
- Resume converting, creating a resume from scratch
- Assisting Aspirants with cover letters, section criteria’s, problem solving
- Screening Aspirants for suitability of current employment vacancies from employer partners following companies’ policies and procedures
- Attending employer meetings with organisations 2 or more times a week
- Administration works consisted of but not limited to; -Daily Zoho data base system entry of all correspondence via email, text, call, LinkedIn, Real
- Future’s Facebook page etc
- Entering registration forms (Phase One) and (VTEC) into Zoho data base system and uploading of registration advice to Zoho file/ R drive -Daily monitoring of all outlook email correspondence, including all forwarded generic emails to be actioned in a timely manner via Operations Manager or requested via other
- Real Future’s management, Regional Managers -Scheduling appointments and calendar invites through Microsoft outlook email daily / weekly -Completions of weekly Employment Development Specialist reports to Regional Manager -Completion of daily task sheets due weekly -Vehicle checklist inspections -Vehicle log book inspection -Filing/ uploading of RF car camera videos to hard drive -Training of new employees- Employment Development Specialist position as directed by
Indigenous Trainee
06.2017 - 11.2017
- Administration/ Records | Newmont Tanami Operations-
- Gold Mine FIFO Work, To provide effective document management of archiving for various department areas on DBS and
- Granites mine sites
- Experience and knowledge of working on a mine site
- Completed all required inductions to work on a mine site
- Uses of data based systems such as INX (inflight), Ciintellate, Prospector
- Competent in Microsoft excel spreadsheets
- Fire training 5
- Understanding of Newmont’s policies and procedures
- Ordering of equipment for site through stores
- Have the opportunity to go underground and experience what the miners do
- Archiving Companies documents through policies and procedures of document handling for approval by managers of department areas to destruct out of date historical documents or store in correct completion of paperwork and filling
- Attend pre-start meetings every morning, stretches, breath-o before commencing work for the swing
- FIFO work with 12 hour days in harsh conditions in the Alice Springs dessert
Trainee Switchboard Operator
Health Royal Darwin Hospital
10.2016 - 01.2017
- To provide efficient, customer focused call management service to a diverse range of internal and external customers to support the provision of quality health services on a 24 hour rotating shift basis
- As a switchboard operator the requirements are to proficiently deal with multiple incoming calls at a time using the modern IAC switchboard console and paging system, this includes answering, transferring, holding and recalling multiple calls at a time
- The positon plays an important part in managing internal and external emergency situations, and must be able to carry out appropriate actions in response to emergencies in a calm, methodical and logical manner
- In the position the importance is understanding, interpreting and responding appropriately to the emergency codes used within the Royal Darwin Hospital
- This must also be followed by defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and work places
- The role is extensive in itself
- The key to the role is to have excellent listening and oral communication skills
- As a communication voice officer you need to be able to pritise your workload, work within a busy work environment and multi skill at any given time with the pressure of high demand of calls.
Customer Service Representative
Catch of
07.2016 - 08.2016
- Day (Scoopon Local, To provide outstanding, sufficient support and assistance to Customer’s daily queries within the complaints department
- The duties were maintained by time management, excellent typing and oral communication skill
- Working as an individual with limited to no supervision, also by working closely together as a team
- As a customer service representative we are the main point of contact between the customer and the deal provider, of the deal displayed on the catch on the day website
- I provided daily, numerous amounts of solving customer enquiry tickets such as a full, 50 % refunds,, store credits either back to the original payment method credit card / PayPal or the
- Customer’s or the customer’s scoopon local account
- This was maintained by following the policies 6 and procedures of Scoopon Local to complete the query, with the best outcome in a short period of time, before assisting the next customer
- The work environment was always busy, each day brought a new challenge to the table
- I was always upskilling my oral communication responses, gathering important advice and experiencing a new role in a different department area.
Health Administrative Support Officer
Allied, Katherine District Hospital
Katherine , NT
06.2015 - 05.2016
- A03 | Northern Territory
- Government, Provide and maintain efficient administration support to the Allied Health Manager and
- Allied Health Staff: Radiology, Physiotherapy, Occupational Therapist, Pharmacy, Allied Health
- Assistant and the Social Worker
- This involves working closely together to ensure all incoming and outgoing invoices to be processed in a timely manner, for the allied health services as per Financial Management ACT
- Organising service maintenance agreements for processing as per agreement, over a certain period of time to ensure maintenance is ongoing
- Entering all allied health causal and on-call timesheet shifts into Onestaff for processing of payment prior to cut off times
- Organising stationary orders, purchase request orders entered into the system program called EIMS (Electronic Information Management System) for all purchases required and requested abiding by the finical act for correct cost codes and cost centers
- Arranging and coordinating staff travel prior to commencing the trip; this is entered into the system called TRIPS
- Booking staff accommodation, care hire reservations and flight fares
- Administration duties such as but not limited to; binding, filling, taking meeting minutes, Organising meeting appointments and booking rooms when required for meeting, cancelling physiotherapy clinician list / appointments when requested
- Oragnised meeting rooms, functions, sorting mail correspondence ready for perusal, medical typing, and minute taking
- Liaise with other areas of the hospital to ensure proficient administrative interaction
- Organise and oversea individual orientation for new recruits
- Prepare various non-medical correspondences as requested by the Allied Health Manager
- Procurement outside of the Northern Territory- ICNNT request for goods and services consultation for the Allied Health Manager and Allied Health Staff
- Demonstrated knowledge and use of NTG data based programs as below;
- TRIPS
- TRIM or HP Records Manager (HPRM)
- EIMS
- ERecruit
- HP Service Catalogue
- PIPS
- One Staff (Citrix)
- QBT Qantas Business Travel online booking system (Arranger)
- Vehicle Booking System
- Caresys
- JCCB 7
Telehealth Administration Officer
Department of Health Katherine District Hospital
04.2015 - 06.2015
- A03 | Northern Territory Government, Organising patients appointments for a Telehealth video link with Specialists from Royal
- Darwin Hospital to Katherine District Hospital for appointments or patient/s with be video linking from Community Health Centre and Specialist is based at Katherine District Hospital
- This is to ensure that Patients are able to still have their health checked if they live in a remote area, or unable to travel in town to their appointment/s
- Booking appointments for Patients
- Sending appointment letters
- Caresys- arriving and leaving the Patient’s appointments in the system
- Monthly statistics
- Coordinating the Clinician list for day appointments
- Contact patients in regards to attending appointments
- Liaising with Community Health Centre staff to ensure sufficient attendance on their end
- Tracking patients charts in and out of medical records
- First point of contact, dealing with sensitive issues of patients, vulnerable patients
Administration Trainee
Katherine West Health Board Aboriginal Corporation
01.2013 - 01.2014
- Incoming and outgoing Switchboard coordination of the Organisation
- Organising accommodation and travel
- Organising purchase orders, stationary orders
- Organising incoming and outgoing faxes registration and given to correct personnel
- Assisting assets with any vehicle maintenance
- MYOB Experience
- Looking after any office jobs requested
- Laminating, binding information for health promotions held at Katherine West Health
- Board clinics
- Organising catering for KWHB upcoming meetings, board meetings, Strategic planning meetings, NRG meetings, AHP meetings and training meetings
- Allocating new employees to each qualified person in the main office, based in town for orientation prior to heading out to community health centers for employment
- Organising fuel for board members travelling in/ out from community clinics
- Fire training certificate
Night Patrol Officer
Kalano Community Association INC
01.2013 - 01.2014
- Relocating a person to a safe environment, for example reconginsed safe house, sobering up shelter, medical facility, hospital or women’s shelter or refuge shelter
- Providing advice, information and referrals
- Communication with diverse backgrounds
- Being able to assist the community 8
Patient Services Clerk
Katherine District Hospital
01.2009 - 01.2012
- Northern Territory Government, Top End Health Service, Patient enquiries
- Collating charts daily
- Tracking patients files through medical records within the ward
- Creating new patients volumes charts
- Answering phones and managing switchboard
- Tracking of patients files
- Excellent communication and oral skills
- Half day assisting Radiology Clerk
Radiology Clerk
Northern, Katherine District Hospital
01.2009 - 01.2010
- Switchboard operations
- Updating patients demographics
- Tracking patients medical records files
- Raising accounts
- Billing workers compensation
- Culling
- Faxing and emailing
- Customer service daily, first point of contact
- Time management
- Operating and navigating and correctly entering data into the Caresys information system
- Booking radiology appointments
- Identifying patient categories for hospital revenue
- Communicating with internal and external Doctors, Nurses and Clinic Staff
- Knowledge of x-rays and ultrasounds preparations and procedures
- Experienced in different computer programs used at the Katherine Hospital
- Time management
Education
Working With Children's Clearance -
Safe NT
06.2022
Domestic Violence Response Training
Lifeline Domestic Violence Response Training
Bathurst 10.2020
Certificate III Community Services Work -
Charles Darwin University
Timeline
One Staff Support Officer
Department of Health
07.2025 - 09.2025
Third Party Officer
Ventia Australia Pty Ltd
01.2022 - 06.2022
Trainee Human Resources Officer
Orange Aboriginal Medical Service
11.2021 - 08.2022
Indigenous Programs Coordinator
Remote Community
01.2020 - 05.2020
Employment Development Specialist
Real Futures Pty Limited
05.2018 - 11.2019
Indigenous Trainee
06.2017 - 11.2017
Trainee Switchboard Operator
Health Royal Darwin Hospital
10.2016 - 01.2017
Customer Service Representative
Catch of
07.2016 - 08.2016
Health Administrative Support Officer
Allied, Katherine District Hospital
06.2015 - 05.2016
Telehealth Administration Officer
Department of Health Katherine District Hospital
04.2015 - 06.2015
Administration Trainee
Katherine West Health Board Aboriginal Corporation
01.2013 - 01.2014
Night Patrol Officer
Kalano Community Association INC
01.2013 - 01.2014
Patient Services Clerk
Katherine District Hospital
01.2009 - 01.2012
Radiology Clerk
Northern, Katherine District Hospital
01.2009 - 01.2010
Registry / Switchboard Operator
Department of Health
Working With Children's Clearance -
Safe NT
Domestic Violence Response Training
Lifeline Domestic Violence Response Training
Certificate III Community Services Work -
Charles Darwin University