Ebony Van Der Weegen
Administration
Helensburgh,NSW
Summary
Experienced Administration Professional, offering over 6 years of knowledge within Customer Service based roles. Highly motivated and reliable, with the ability to prioritise and multitask. Ready to apply my strengths and capabilities, with a willingness to learn new skills and systems with efficiency. Seeking part-time position to uphold work-life balance.
Overview
6
6
years of professional experience
Work History
Service Administrator
FXP Industries
03.2018 - 02.2020
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Appointment scheduling and itinerary coordination for field technicians.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Prepared and submitted compliance documents to external stakeholders
- Scheduled maintenance and repairs to maintain optimal performance of all equipment and systems.
Administration and Consumer Support
Prima Printing
04.2017 - 12.2017
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Officer
Dyson
11.2016 - 04.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Updated account information to maintain customer records.
Service Administrator
FXP Industries
05.2014 - 10.2016
- Created organized filing system to manage department documents.
- Appointment scheduling for both clients and personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Entered technician paperwork into databases, to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
BBA -
University of Wollongong
Wollongong, NSW07.2025
High School Diploma -
Woonona High School
Woonona, NSW10.2010
Skills
- Customer service
- Order Processing
- Verbal and Written Communication
- Data Entry
- Paperwork Processing
- Complaint Resolution
- Administrative Support
- Computer Proficiency
- Customer Relationship Management (CRM)
- Phone Etiquette
- Appointment Scheduling
- Microsoft Excel
Accomplishments
- Alfasi Hire, Employee of the Month June 2019, for delivering outstanding administrative support.
Hobbies
In my spare time I enjoy Pilates and reading on my Kindle.
Timeline
Service Administrator
FXP Industries
03.2018 - 02.2020
Administration and Consumer Support
Prima Printing
04.2017 - 12.2017
Customer Service Officer
Dyson
11.2016 - 04.2017
Service Administrator
FXP Industries
05.2014 - 10.2016
BBA -
University of Wollongong
High School Diploma -
Woonona High School
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