EBONY WIGGINS
Summary
I am a happy, motivated and reliable person who has worked in customer service since a young age. I love all aspects about customer service, problem solving and leaving all customers with a positive attitude towards their customer experience. I thrive off self motivation which allows me to work well individually as well as work in a team environment, I am a loyal employee and see myself working at future employer's long term.
Overview
12
12
years of professional experience
Work History
Retail X - Energy Specialist
Origin Energy
Melbourne , VIC
10.2022 - 01.2025
- Provide exceptional customer service
- Meet criteria and targets to achieve high productivity
- Work in a team environment
- Show empathy, patience and understanding to our most vulnerable customers eg hardship and family domestic violence customers
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted customers struggling through Hardship or FDV (family domestic violence) offering personalised help and support.
- Working with State Governments and supporting customers applying for URGS (utility relief grant), EAPA, HEEA, HUGS.
- Discussing energy efficiency and guiding customer in ways to reduce the overall cost of their bill.
Customer Solutions Consultant
Red Energy
East Richmond
06.2017 - 10.2022
- Inbound Customer Solutions Consultant assisting customers with service related calls and helping them move properties and change/ or upgrade their plan on a daily basis
- Meeting and managing both individual and team KPI's such as NPS, Adherence and Customer Experience
- Learning to work within a fast paced working environment
- Signing up both residential and business customers.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service
Big W
Pakenham
11.2012 - 06.2017
- Customer Service based role across all departments in the business
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Greeted customers and provided excellent customer service.
- Trained new customer service representatives on product knowledge and customer service techniques.
- Emphasised fast, friendly customer service.
Education
Year 11 Intermediate VCAL -
Berwick TEC
01.2011
Years 7-10 -
St Francis Xavier College
01.2010
Skills
- Self-motivation
- Problem Solving
- Effective Time Management
- Leadership
- Teamwork
- Communication
- Adaptability
- Ability to Work Under Pressure
Personal Information
Date of Birth: 09/01/96
Address: 5 Eddie Barron Terrace, Pakenham, VIC, 3810
Mobile Number: 0468446848
References
- Tamara Reaper, Red Energy - Team Leader, 0439467070
- Sharon Palmer, Red Energy - Team Manager, 0414991449
Timeline
Retail X - Energy Specialist
Origin Energy
10.2022 - 01.2025
Customer Solutions Consultant
Red Energy
06.2017 - 10.2022
Customer Service
Big W
11.2012 - 06.2017
Year 11 Intermediate VCAL -
Berwick TEC
Years 7-10 -
St Francis Xavier College
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