Ebony Witts
St Kilda,Australia
Summary
Experienced customer service professional with over 4 years of experience across retail, hospitality, customer support, and care sectors. Skilled in delivering excellent customer experiences, resolving enquiries efficiently, and working effectively in fast-paced environments. Strong communication and relationship-building skills with experience supporting customers through phone, email, face-to-face, and live chat interactions. Reliable, adaptable, and highly organised with a positive attitude and a strong ability to work within team environments. I am available for immediate start and flexible across weekdays, weekends, and public holidays. I am currently in Australia on a working holiday visa.
Overview
1
1
Certification
Work History
Sales Assistant
River Island
- Delivered high-quality customer service in a busy retail environment
- Assisted customers with product selection and purchase decisions
- Processed transactions, refunds, and exchanges accurately using POS systems
- Contributed to achieving store sales targets through upselling and customer engagement
- Maintained visual merchandising and stock presentation standards
Customer Service Assistant
The Range
- Assisted customers across multiple store departments with enquiries and product support
- Resolved customer concerns professionally to maintain customer satisfaction
- Processed high volumes of transactions accurately and efficiently
- Supported stock replenishment and general shop floor operations
Carer
Angelic Care
- Provided compassionate support and assistance to clients with daily living activities
- Built strong relationships through empathy, patience, and effective communication
- Managed responsibilities independently while maintaining professional standards
- Demonstrated reliability, problem-solving, and strong interpersonal skills
Customer Assistant
McDonald’s
- Delivered fast and friendly customer service in a high-pressure environment
- Managed customer orders and payments accurately during busy periods
- Worked collaboratively with team members to maintain smooth daily operations
- Resolved customer issues quickly and professionally
Secretary/assistant
Tom Wholesale Ltd
- Managed bulk customer orders for business clients
- Responded to customer enquiries via phone, email, and in person
- Prepared invoices, quotes, and order documentation
- Maintained strong client relationships and supported repeat business
- Assisted with stock coordination and trade events including Spring Fair
Education
A-Level - Business Studies
Level 2 - Business Studies
GCSE - Mathematics
GCSE - English
GCSE - Hair & Beauty
Skills
Customer Service & Customer Support
Complaint Resolution
Phone, Email & Face-to-Face Communication
Cash Handling & POS Systems
Teamwork & Collaboration
Time Management & Organisation
Sales & Upselling
Administrative Support
Problem Solving
Stock Control & Inventory Support
Adaptability in Fast-Paced Environments
Microsoft Office & Google Workspace
Microsoft Office (Word, Excel, Outlook)
Google Workspace
Microsoft Teams
POS & Retail Systems
Email & Customer Communication Platforms
International Experience
- Erasmus Programme – Mettmann, Germany (April 2023)
- Developed cross-cultural communication and teamwork skills, adapted to international working environments, and strengthened collaboration and problem-solving abilities.
Certification
Lash lift & tint
Timeline
GCSE - Hair & Beauty
GCSE - English
GCSE - Mathematics
Level 2 - Business Studies
A-Level - Business Studies
Secretary/assistant
Tom Wholesale Ltd
Customer Assistant
McDonald’s
Carer
Angelic Care
Customer Service Assistant
The Range
Sales Assistant
River Island