Bradley Robinson
Melbourne,Australia
Summary
Dynamic Massage Therapist at Brads Massage and Meditation, adept in designing personalized treatments that enhance wellness and stress relief. Proven ability in customer service and conflict resolution, ensuring exceptional client experiences. Skilled in therapeutic modalities and trained in delivering effective training courses, fostering resilience and motivation among peers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Massage Therapist
Brads massage and meditation
06.2023 - Current
- Deliver and design massages for people who need tension release
- Home-made oils, meditation and energy renewal available within the Massage
Hotel Duty Manager
Quincy Hotel
02.2023 - 11.2023
- Running the 240 room hotel every shift
- Including front office, reservation, fire warden, first aider, barista, F&B all rounder, VIP expert, cash control and looking after up to 30 staff across the hotel
- Cooking food, managing the Airline staying in the Hotel
- Maintained accurate records of employee attendance, payroll information, incident reports and other relevant documents
- Conducted regular meetings with department heads to review performance objectives and discuss operational issues
- Coordinated staff schedules to ensure efficient coverage of shifts
- Reviewed financial statements regularly to ensure accuracy of data entries
- Assisted in budget planning and forecasting activities for both short-term and long-term goals
- Ensured adherence to established policies when dealing with guests or handling cash transactions
- Analyzed guest feedback surveys to identify areas for improvement within the organization
- Managed the daily operations of the hotel, including front desk services, housekeeping, maintenance, accounting and personnel
- Participated in recruitment processes by conducting interviews, selecting suitable candidates and onboarding them into their roles
Cabin Crew
Hotel Grand Chancellor
12.2018 - Current
Guest Relations Manager
Peppers Retreats, Resorts and Hotels
06.2018 - 12.2018
- Responsible for the running of the Hotel and all departments
- Delivering exceptional customers service to everyone
- All aspects of front office, replying to guests feedback, managing all staff from all departments
- RSA, fire warden, first aider, maintenance
Duty Manager/Night Audit/ Reservations
Alto Hotel
11.2017 - Current
Tables Dealer
Crown Casino
01.2017 - 07.2017
Cabin Supervisor/ Service Trainer
Virgin Australia
01.2008 - Current
- Helped develop the elevate training course
- Ran the self help and awareness course
- Helping to introducing business class to Virgin Australia, assessing crew and conducting line checks for Cabin Supervisors
- Ensuring safety at all times
- Cultivated relationships with customers through effective communication skills, providing excellent customer service at all times
- Trained and cross-trained new hires and current employees to deliver outstanding guest service
Food and Beverage Manager
Novotel
12.2007 - 02.2008
- Managed customer service operations to ensure smooth functioning of the department
- Analyzed customer feedback data to identify areas for improvement in services and processes
- Handled difficult customer complaints in an efficient manner while maintaining positive relationships with them
- Served as a point of contact between customers and internal departments regarding any inquiries or complaints they may have had
- Collaborated with cross-functional teams such as marketing, sales, finance to provide better services to guests
Education
Certificate II - Senior First Aid
CPR First Aid
12.2023
Victorian Certificate of Education -
greensborogh secondary collage
12.1993
Skills
- Upselling
- Oil and body butter design
- Massage therapy
- Cooking
- Menu writing
- Creating revenue
- Training
- Managing hotels
- Bars
- Restaurants
- Cafe
- Air safety
- First aid
- Stock control
- Writing training courses
- Delivering training courses
- Communication Skills
- Property Management Software
- Problem Solving
- Conflict Resolution
- Cash Handling
- Gaming
- Front Office Operations
- Health education
- Active listening
- Stress relief massage
Certification
- Evidence of Full Covid-19 Vaccination Plus Booster
- Vic Drivers Licence, VIC Roads, 10/04/27
- Australian Manual Drivers Licence, 10/04/17
- HLTAID011 Provide First Aid
- HLTAID010 Provide Basic Emergency Life Support
- HLTAID009 Provide Cardiopulmonary Resuscitation
Personal Information
Driving License: Vic Drivers Licence
Timeline
Massage Therapist
Brads massage and meditation
06.2023 - Current
Hotel Duty Manager
Quincy Hotel
02.2023 - 11.2023
Cabin Crew
Hotel Grand Chancellor
12.2018 - Current
Guest Relations Manager
Peppers Retreats, Resorts and Hotels
06.2018 - 12.2018
Duty Manager/Night Audit/ Reservations
Alto Hotel
11.2017 - Current
Tables Dealer
Crown Casino
01.2017 - 07.2017
Cabin Supervisor/ Service Trainer
Virgin Australia
01.2008 - Current
Food and Beverage Manager
Novotel
12.2007 - 02.2008
Certificate II - Senior First Aid
CPR First Aid
Victorian Certificate of Education -
greensborogh secondary collage
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