Ebrahim Noroozian
Brisbane,Australia
Summary
Highly experienced educational instructor and trainer with over 10 years in teaching and training delivery. Expertise in developing and managing competency-based training programs, staff development, and compliance with governance standards. Proven ability to lead change management initiatives, optimize operational efficiency, and collaborate with stakeholders to address training needs. Skilled in technical documentation, data analysis, and project management.
Overview
18
18
years of professional experience
Work History
Resource Coordinator & Trainer
ILSC Education Group
10.2022 - Current
- Developed and delivered staff development programs, focusing on technical skills, compliance, and operational procedures
- Assisted in the creation and implementation of training materials and resources
- Designed and managed competency-based training programs to enhance technical skills and ensure alignment with organizational goals
- Facilitated continuous improvement initiatives, leading workshops, and training sessions to promote best practices and innovative solutions
- Worked closely with management to identify training needs and develop tailored training solutions to address specific skill gaps
- Led initiatives to identify and execute process enhancements, ensuring operational efficiency and effectiveness through adept change management skills
- Established and maintained robust document suites for both technical and commercial functions, ensuring accuracy, completeness, and compliance with governance requirements
- Initiated quality assurance measures to ensure optimal outcomes in resource allocation procedures, aligning with high-quality standards for program delivery
- Collaborated with stakeholders across departments to streamline resource allocation processes, optimizing program delivery and efficiency
Customer and Client Specialist
Bupa
02.2020 - 02.2023
- Provided excellent customer service, achieving a high rate of client satisfaction and retention
- Identified and maximized sales opportunities, increasing customer retention rates
- Developed and implemented sales plans to expand the customer base
- Conducted customer feedback analysis to improve service quality and client satisfaction
- Managed customer care and service plans tailored to client needs and preferences
Head Teacher and Teacher Trainer
Safir Goftman
03.2015 - 11.2019
- Implemented staff development training sessions periodically based on the need analysis, enhancing the overall teaching quality
- Developed and implemented strategies to improve student engagement and learning outcomes, collaborating with stakeholders to address educational challenges
- Interviewed teaching candidates, oversaw new teacher orientation, and led monthly staff meetings, ensuring the alignment with curriculum standards and best practices
- Coordinated and administered English language tests, providing comprehensive assessment and feedback to educators
- Planned and supervised purposeful assignments for teachers and evaluated their job performance through systematic observations and reviews
- Observed teachers in the classroom to ensure adherence to instructional methods and standards, providing constructive feedback for improvement
ESL Teacher
Safir Goftman
04.2007 - 11.2018
- Designed and delivered comprehensive training programs for new and existing teachers, focusing on innovative instructional strategies and best practices
- Developed lesson plans and instructional materials, providing individualized and small group instruction tailored to students' needs
- Created a classroom environment conducive to learning, appropriate to the maturity and interests of students
- Established and maintained standards of student behavior to achieve a functional learning atmosphere
- Guided the learning process toward the achievement of curriculum goals, establishing clear objectives for all lessons, units, and projects
- Employed a variety of instructional techniques and media, consistent with the physical limitations of the location and the needs of students
Education
Diploma of Project Management - Project Management
TAFE QLD
QLD09-2025
Master of Data Analytics - undefined
UNSW
01.2024
Cert IV in TESOL - undefined
Australian Training Academy
01.2018
Master of Planning and Welfare - undefined
ATU
01.2009
Bachelor of English - undefined
PNU
01.2006
Skills
- Leadership and Team Management
- Effective Time Management
- Adaptability and Flexibility
- Teamwork and Collaboration
- Strong Communication Skills
- Ability to Work Under Pressure
- Creative Thinking and Problem Solving
- Learning Management Systems (LMS)
- Microsoft Excel
- SharePoint
- Technical Documentation and Compliance
- Change Management
- Project Management
Languages
Persian (Native)
Turkish (Fluent)
English (Fluent)
Timeline
Resource Coordinator & Trainer
ILSC Education Group
10.2022 - Current
Customer and Client Specialist
Bupa
02.2020 - 02.2023
Head Teacher and Teacher Trainer
Safir Goftman
03.2015 - 11.2019
ESL Teacher
Safir Goftman
04.2007 - 11.2018
Master of Data Analytics - undefined
UNSW
Cert IV in TESOL - undefined
Australian Training Academy
Master of Planning and Welfare - undefined
ATU
Bachelor of English - undefined
PNU
Diploma of Project Management - Project Management
TAFE QLD
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