Ebuka Hart
Bundoora
Summary
Professional with strong analytical skills and background in financial assessment. Adept at evaluating creditworthiness and managing risk, bringing high level of precision to financial analysis and reporting. Known for effective team collaboration and flexibility, ensuring reliable support in dynamic environments. Proficient in financial modeling, credit risk analysis, and market research, with focus on achieving measurable results.
Overview
6
6
years of professional experience
Work History
Business and Credit Analyst
ACCESS MICROFINANCE HOLDINGS AG.
12.2017 - 06.2022
- Collect, analyse, and document requirements from stakeholders to develop solutions that meet the needs of credit-related processes and policies
- Identify opportunities to streamline and automate credit processes, improving efficiency in areas such as credit scoring, approval workflows, and portfolio monitoring
- Analyse market trends, financial data, and credit risk to identify potential risks and opportunities, supporting credit decision-making processes
- Identify, design, and implement improvements to streamline credit application, approval, and monitoring processes, enhancing operational efficiency
- Work with IT teams to design and implement efficient systems that support credit application, approval, and monitoring processes, focusing on automation and scalability
- Utilize data analytics to assess borrower risk profiles, monitor portfolio performance, and provide insights into credit risk and lending trends
- Develop and execute test cases for new and existing systems, conducting user acceptance testing (UAT) to validate functionality, accuracy, and compliance
- Track and analyse the effectiveness of ICT solutions within credit operations, proposing enhancements to optimize system performance and user experience
- Collaborate with risk management teams to develop ICT-based solutions that improve credit risk assessment and monitoring throughout the credit lifecycle
- Track and analyse the performance of credit products, providing feedback to improve credit offerings and customer satisfaction
- Stay updated on emerging ICT technologies and trends in fintech, recommending relevant innovations that enhance credit facility operations and competitiveness
- (AB Microfinance Bank Nigeria Limited)
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
- Collaborated with cross-functional teams for comprehensive client assessments, supporting informed decision making.
- Supported the sales team in negotiating favourable terms, balancing business growth and credit risks effectively.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Made decisions and recommendations about extending lines of credit.
IT Support
IROKO TV NIG. LTD
01.2016 - 11.2017
- Troubleshoot and resolve technical issues for both users and internal teams, covering software, network, and device compatibility issues
- Assist users with account issues, including login problems, subscription inquiries, and billing support, ensuring seamless access to streaming services
- Monitor streaming quality and performance across devices and regions, identifying and resolving buffering, lag, or resolution issues
- Conduct routine maintenance on servers and streaming infrastructure, performing updates and upgrades to enhance system reliability and performance
- Ensure data protection measures are in place, safeguarding user data and payment information while adhering to compliance and privacy regulations
- Set up and configure software, hardware, and network components that support streaming operations and internal communications
- Use monitoring tools to proactively identify potential issues in real-time, quickly responding to incidents and outages to minimize downtime
- Collect and analyse user feedback on technical issues, providing insights for improvement and maintaining high support quality through metrics like resolution time
- Test platform compatibility with various devices and operating systems, ensuring smooth playback and identifying device-specific issues
- Develop and update troubleshooting guides, FAQs, and knowledge bases to assist users and support teams in resolving common issues
- Streamlined IT support processes for increased efficiency and reduced downtime.
- Proactively identified potential technical issues impacting call quality, liaising with IT support teams to address them before they impacted service delivery.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
- Collaborated closely with IT support teams to troubleshoot system issues impacting data integrity or availability.
- Enhanced user satisfaction by providing timely and accurate IT support services.
Education
Master of Science - Information Technology And Systems
Victoria Institute Of Technology
Melbourne, VIC11.2024
Bachelor of Science - Mathematical Sciences
University Of Ibadan
Ibadan, Nigeria04.2014
Skills
- Risk assessment
- Credit analysis
- Financial statement analysis
- Credit risk
- Data analysis
- Data compilation
- Data interpretation
- Quantitative analysis
- Report analysis
- Verbal and written communication
- Credit reporting
- Relationship management
- Financial forecasting
- Market trend analysis
Timeline
Business and Credit Analyst
ACCESS MICROFINANCE HOLDINGS AG.
12.2017 - 06.2022
IT Support
IROKO TV NIG. LTD
01.2016 - 11.2017
Master of Science - Information Technology And Systems
Victoria Institute Of Technology
Bachelor of Science - Mathematical Sciences
University Of Ibadan
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