Rhiannon Overton
Wilsonton, Toowoomba,QLD
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and kitchen operations, notably at Blue Care. Excelled in conflict resolution and health code compliance, enhancing customer satisfaction and safety. Proven adaptability and communication skills led to significant improvements in team efficiency and service quality. Skilled in both leadership and hands-on roles, ensuring operational excellence.
Overview
14
14
years of professional experience
Work History
Hospitality Officer 2IC
Blue Care
Kingaroy, QLD
02.2013 - 12.2024
- Supported routine kitchen operations, focusing on quality customer interactions.
- Provided assistance with inventory control, ensuring timely stock fulfillment.
- Aided in food preparation for elderly and vulnerable individuals, adhering to food safety standards.
- Assisted management with administrative tasks such as receiving invoices, handling daily paperwork and resolving rostering issues.
- Addressed customer conflicts effectively, resulting in an improved service experience.
- Demonstrated ability to work collaboratively with peers and autonomously.
- Facilitated onboarding process for new employees as needed.
- Supervised subordinate staff in carrying out daily duties and activities.
- Supported housekeeping operations by performing outbreak cleaning amid Covid and Influenza.
- Assisted with various aspects of running the onsite cafe, from handling money to preparing food.
Kitchen Hand
Kingaroy Bowls Club
Kingaroy, QLD
06.2011 - 04.2014
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Supported Chef to achieve timely and efficient meal deliveries in a high energy setting
- Ensured cleanliness and sterility of the work environment according to food safety protocols.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Communicated effectively with co-workers regarding daily tasks assigned.
Education
CTA Training
Skills
- Adaptability
- Adept in fast paced environments
- Conflict resolution
- Health code compliance
- Working autonomously
- Communication
References
Kandice Baldwin
Supervisor
Blue Care Kingaroy
43 Windsor Circle
0418 478 738
Shen Potter
Coordinator/ colleague for 10+ years
Blue Care Kingaroy
0437 774 503
Personal:
Janelle Thorp
170 Ruthven St Toowoomba
0408 023 898
Timeline
Hospitality Officer 2IC
Blue Care
02.2013 - 12.2024
Kitchen Hand
Kingaroy Bowls Club
06.2011 - 04.2014
CTA Training
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