Ed Robinson
Summary
Results-driven Appointment Setter with strong communication and persuasion skills, adept at generating and qualifying leads in fast-paced sales environments. Experienced in cold calling, objection handling, and building rapport to secure high-quality appointments. Proven ability to meet and exceed targets while maintaining a professional and customer-focused approach. Skilled in CRM systems and data management to track and optimise outreach efforts.
Overview
7
7
years of professional experience
Work History
Lead Generator
Queenstown Call Centre
04.2024 - 03.2025
- Generated and transferred warm leads to Health Insurance Comparison by Compare Club, Australia.
- Direct transfer to the insurance brokers for policy improvement by conducting high-volume cold calling and collecting personal data.
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
Business Development Executive
Triton Group (Triton Trak/Triton Works)
07.2022 - 03.2024
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
Server Technician
Techbuyer
06.2018 - 02.2022
- Repaired and refurbished servers, storage systems, and networking hardware, including testing, component replacement, and firmware updates.
- Processed IT assets, assessed resale value, and ensured secure data erasure.
- Managed inventory, prepared shipments, and supported sales with technical product insights.
- Gained expertise in server configurations, component compatibility, and IT asset management.
- (worked before and during degree).
Education
Bachelor of Arts - Business And Economics
Northumbria University
Newcastle, UK06-2023
A-levels -
St John Fishers & St Aidens Assocaited Six Form
Harrogate, UK06-2018
GCSE's -
St John Fishers
Harrogate, UK06-2016
Skills
- Outbound calling
- Appointment scheduling
- Client engagement
- Interpersonal and written communication
- CRM proficiency
- Lead generation
- Organisational skills
- Outbound telemarketing
- Customer engagement
- Product and service sales
- Microsoft Office
- Call centre experience
- Data entry
Timeline
Lead Generator
Queenstown Call Centre
04.2024 - 03.2025
Business Development Executive
Triton Group (Triton Trak/Triton Works)
07.2022 - 03.2024
Server Technician
Techbuyer
06.2018 - 02.2022
Bachelor of Arts - Business And Economics
Northumbria University
A-levels -
St John Fishers & St Aidens Assocaited Six Form
GCSE's -
St John Fishers
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