Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Sharon Gardiner

Orange,NSW

Summary

Accomplished Technical Analyst with a proven track record at Sedgwick Australia Pty Ltd, adept in problem-solving and meeting critical deadlines. Demonstrates exceptional communication skills both written and verbal. Ensuring 100% compliance rate with all necessary KPIs and adhering to all regulations set out by General Insurance Code of Practice. Excelled in roles requiring independent work and team collaboration, significantly enhancing client satisfaction and timely results.

Overview

36
36
years of professional experience

Work History

Technical Analyst

Sedgwick Australia Pty Ltd
03.2012 - Current
  • Review technical information and documentation provided by Service Providers.
  • Review Policy Disclosure Statements and collating information to ascertain liability.
  • Report to Clients and Customers providing them with all relevant claim information.
  • Adhering to all the requirements and timeframes set out General Insurance Code of Practice.
  • Complaints handling and conflict resolution.
  • Work independently.
  • Liaising with Customers, Clients & Service Suppliers

Claims Management Officer

Cunningham Lindsey Loss Adjusters
12.2005 - 03.2012
  • Managing claims to completion on behalf of the Client and Customers.
  • Completing all required reporting requirements to Clients and updates to Customers.
  • Completing all tasks in line with KPI exceptions and compliance arrangements with Clients.
  • Appointing Service Suppliers and scrutinizing quotations and invoices.
  • Complaints handling and resolution.
  • Working independently.


Claims Assistant

McLarens Young International
06.2000 - 11.2005
  • Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
  • Prepared reports for Clients and letters for customers and Service Suppliers.
  • Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
  • Logged, allocated and managed claims.
  • Completed all tasks set within KPI timeframes.

Secretary - Entry Level

LJ McClements & Associates Pty Ltd
09.1988 - 05.2000
  • Assisted in preparing and creating files for Clients.
  • Answer phone enquiries and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained filing systems and categorized documents.
  • Filing and banking requirements.
  • Maintained and prepared daily reporting documents.

Skills

  • Excellent written and verbal communications skills
  • Problem solving
  • Ability to meet deadlines
  • Ability to work independently
  • Team orientated
  • Adaptability

Accomplishments

I believe my proudest accomplishment would be assisting in a Team of 10 support staff during two large CAT events. As part of this team we were charged with providing support not just to the Loss Adjuster but to the Customers and Clients. I felt a great deal of accomplishment being able to help the most vulnerable of people during a terribly traumatising time. The work we carried out and the help we were able to provide was only made possible because of teamwork. We all worked together to provide the best outcome we could for the Client and Customers.

Timeline

Technical Analyst

Sedgwick Australia Pty Ltd
03.2012 - Current

Claims Management Officer

Cunningham Lindsey Loss Adjusters
12.2005 - 03.2012

Claims Assistant

McLarens Young International
06.2000 - 11.2005

Secretary - Entry Level

LJ McClements & Associates Pty Ltd
09.1988 - 05.2000

Similar Profiles

CREATE PROFILE
Sharon Gardiner