Frances Wright
KEW
Summary
I have been employed with JBHIFI at Port Macquarie since November 2018. During this time I have held the roles of Office Administrator, Accessories Coordinator ,Storeroom Coordinator ,completed a relief Merchandise Manager role for 6 months as well as stepped into the Store Managers role for 10 days.
Regularly over the last two years I have been opening and closing the store as well as being the floor leader and helping the managers complete their tasks.
All of these roles have given me a broad understanding and knowledge of the full back of house operations including onboarding and developing staff, leading the floor, motivating the staff to ensue success and achieve results.
The roles I have held at JBHIFI as well as my previous job experience has allowed me to obtain strong skills and capabilities in areas of communicating effectively, customer service, solving complaints, time management, prioritising, risk management
, people leadership, training and developing staff, sales and achieving targets.
Overview
22
22
years of professional experience
Work History
Storeroom Coordinator
JBHIFI
11.2020 - 03.2022
- Receiving stock, processing, pricing and merchandising it on the floor, both software, hardware and media ensuring it is correct
- Conducting Solveups on customers faulty products and sending them for repair /replacement where required and advising customer of outcomes
- Following up on customers repairs, contacting service providers for updates and dealing with customer complaints
- Completing inbound and outbound transfers in a timely manner and follow up where required
- Conducting rolling stock takes and investigating any variances to ensure no loss of stock
- Raising credits as soon as an issue arises
- Completing and following up customer order fulfilment to ensure raving fans
- Training and developing new staff.
Accessories Co Ordinator
JBHIFI
09.2019 - 11.2020
- Processing and Pricing accessories stock and merchandising them on the floor so that staff and customers have access to the stock they require
- Merchandising the Big Buys and the wings each week and creating signage to enable it to be shoppable
- Performing solveups on customers faulty products and advising them of the outcomes and coming up with a solution
- Covering office administrator when he/she has been away
- Assisting in the storeroom to receive stock floor
- Assisting in stock take twice a year
- Serving on the counter where required.
Office Administrator
JBHIFI
11.2018 - 09.2019
- Preparing the daily banking, ordering cash, balancing the change
- Inputting credits and following up on deliveries
- Receiving invoices as well as receiving stock
- Completing finance
- Verifying warranties and reversals
- Assisting with processing accessories, and receiving in media and storeroom
- Monthly audits on banking, telstra contracts, and health and safety.
Assistant Branch Manager (Hub)
National Australia Bank
12.2016 - 04.2018
- Lead a team of Customer Advisors and Banking Advisers to achieve sales targets in lending and deposits and ensuring the Bank’s policy and procedure is followed
- Conduct daily team meetings/briefings mornings and afternoons to ensure staff are aware of results and what they have contributed to as well as ensuring appropriate communication flow to all levels within the branch
- Monitor service levels provided by staff to ensure exceptional customer service is delivered with professionalism each time
- Develop business and actions plans
- Completing weekly and monthly reporting
- Coach branch staff in the areas where improvement is needed
- Reward and Recognition of staff
- Conduct monthly performance appraisals and conduct performance management where necessary
- Manage Risk and continuous monitoring and coaching of staff where applicable
- Assisting staff during peak periods with sales, enquiries and queue management.
Branch Manager (Hub)
National Australia Bank
04.2016 - 12.2018
- Lead a team of Customer Advisors and Banking Advisers to achieve sales targets in lending and deposits and ensuring the Bank’s policy and procedure is followed
- Conduct daily team meetings/briefings mornings and afternoons to ensure staff are aware of results and what they have contributed to as well as ensuring appropriate communication flow to all levels within the branch
- Monitor service levels provided by staff to ensure exceptional customer service is delivered with professionalism each time
- Develop business and actions plans
- Completing weekly and monthly reporting
- Coach branch staff in the areas where improvement is needed
- Reward and Recognition of staff
- Conduct monthly performance appraisals and conduct performance management where necessary
- Manage Risk and continuous monitoring and coaching of staff where applicable
- Assisting staff during peak periods with sales, enquiries and queue management.
Branch Manager
National Australia Bank
12.2008 - 12.2016
- Lead a team of Customer Advisors and Banking Advisers to achieve sales targets in lending and deposits and ensuring the Bank’s policy and procedure is followed
- Conduct daily team meetings/briefings mornings and afternoons to ensure staff are aware of results and what they have contributed to as well as ensuring appropriate communication flow to all levels within the branch
- Monitor service levels provided by staff to ensure exceptional customer service is delivered with professionalism each time
- Develop business and actions plans
- Completing weekly and monthly reporting
- Coach branch staff in the areas where improvement is needed
- Reward and Recognition of staff
- Conduct monthly performance appraisals and conduct performance management where necessary
- Manage Risk and continuous monitoring and coaching of staff where applicable
- Assisting staff during peak periods with sales, enquiries and queue management.
Personal Banker / Banking Advisor
09.2000 - 01.2008
- Relieved Branch Managers, Business Managers and Personal Bankers
- Home Loan, Insurance and Credit card sales
- Portfolio management
- Customer lending enquries
- Assisted RER in customer complaints, coaching and training Personal Bankers / Banking Advisors and project management work to return the Bankers to branches.
Education
Highlights Of My Career
- Attending Night of Nights on numerous occasions – celebration of high performance
- Completing Future Leaders Programme
- Completing the Diploma of Management
- Being nominated and winning a Rotary Award – Pride of Workmanship
- Attending State Manager Lunches and Events for high performers
References
Ronece Vairy, Store Manager, JB Hi-Fi
Katrina Bate, State Manager, Bras & Things.
Timeline
Storeroom Coordinator
JBHIFI
11.2020 - 03.2022
Accessories Co Ordinator
JBHIFI
09.2019 - 11.2020
Office Administrator
JBHIFI
11.2018 - 09.2019
Assistant Branch Manager (Hub)
National Australia Bank
12.2016 - 04.2018
Branch Manager (Hub)
National Australia Bank
04.2016 - 12.2018
Branch Manager
National Australia Bank
12.2008 - 12.2016
Personal Banker / Banking Advisor
09.2000 - 01.2008
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