Jack Zammit
Gosford,NSW
Summary
Proven Hotel Manager with a track record of enhancing customer satisfaction and resolving complaints efficiently at Elanora Hotel. Skilled in Customer Relations Management and Conflict Resolution, I have successfully implemented improvements leading to a major increase in customer satisfaction. Expert in staff training and operational management, ensuring seamless hotel operations.
Overview
12
12
years of professional experience
Work History
Hotel Manager
Elanora Hotel
East Gosford, NSW
07.2018 - Current
- Identifying issues and making the necessary changes for improvement
- Training of staff in workplace procedures
- Handling complaints in a manner in which the customer walks away happy and satisfied
- Conflict resolution amongst patrons and staff
- Day to day operations of the hotel
Hotel Manager
Ettalong Hotel
Ettalong, NSW
04.2016 - 07.2018
- Hiring staff and rostering
- Ordering of stock
- Rostering entertainment
- Day to day operations of the hotel
Bar Staff Member
Duttons Tavern
Gosford, NSW
09.2014 - 10.2016
- Taking food and beverage orders
- General cleaning of the hotel
- Communicating with staff and patrons
Event Manager
Mojo Events and Promotions
Redfern, NSW
03.2012 - 12.2015
- Bump in / Bump out procedures
- Liaising with vendors, entertainment and attendees
- Writing up risk assessments
- Inducting labour hire
Education
High School Diploma -
Green Point Christian College
Greenpoint, NSW09.2012
Skills
- Customer complaint resolution
- Customer Relations Management
- Customer service management
- Cash Handling
- Conflict Resolution
Timeline
Hotel Manager
Elanora Hotel
07.2018 - Current
Hotel Manager
Ettalong Hotel
04.2016 - 07.2018
Bar Staff Member
Duttons Tavern
09.2014 - 10.2016
Event Manager
Mojo Events and Promotions
03.2012 - 12.2015
High School Diploma -
Green Point Christian College