Jack Zammit
Gosford,NSW
Summary
Proven Hotel Manager with a track record of enhancing customer satisfaction and resolving complaints efficiently at Elanora Hotel. Skilled in Customer Relations Management and Conflict Resolution, I have successfully implemented improvements leading to a major increase in customer satisfaction. Expert in staff training and operational management, ensuring seamless hotel operations.
Overview
12
12
years of professional experience
Work History
Hotel Manager
Elanora Hotel
07.2018 - Current
- Identifying issues and making the necessary changes for improvement
- Training of staff in workplace procedures
- Handling complaints in a manner in which the customer walks away happy and satisfied
- Conflict resolution amongst patrons and staff
- Day to day operations of the hotel
Hotel Manager
Ettalong Hotel
04.2016 - 07.2018
- Hiring staff and rostering
- Ordering of stock
- Rostering entertainment
- Day to day operations of the hotel
Bar Staff Member
Duttons Tavern
09.2014 - 10.2016
- Taking food and beverage orders
- General cleaning of the hotel
- Communicating with staff and patrons
Event Manager
Mojo Events and Promotions
03.2012 - 12.2015
- Bump in / Bump out procedures
- Liaising with vendors, entertainment and attendees
- Writing up risk assessments
- Inducting labour hire
Education
High School Diploma -
Green Point Christian College
Greenpoint, NSW09.2012
Skills
- Customer complaint resolution
- Customer Relations Management
- Customer service management
- Cash Handling
- Conflict Resolution
Timeline
Hotel Manager
Elanora Hotel
07.2018 - Current
Hotel Manager
Ettalong Hotel
04.2016 - 07.2018
Bar Staff Member
Duttons Tavern
09.2014 - 10.2016
Event Manager
Mojo Events and Promotions
03.2012 - 12.2015
High School Diploma -
Green Point Christian College
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