MAREE POBOG-JAWOROWSKI
Berwick
Summary
Accounts and administrative /Customer Service Support professional with experience in disability and health care, waste management, packaging, fire monitoring, finance, air conditioning, security and telecommunications sectors. Efficient and reliable with highly developed word processing, communication and organisational skills.
Overview
8
8
years of professional experience
Work History
Finance/Invoicing Officer
CSA SPECIALISED SERVICES
04.2024 - 08.2024
- Creation of invoices
- Maintaining up to date records against work orders in various portals
- Liaison with technicians to ensure correct paperwork is attached to work orders
- Liaison with internal and external customers
- Maintain up to date records in Kynection system
- Monitor progress of jobs and close out/invoice when completed
- Various administrative tasks
Customer Service Officer
PERFECTION PACKAGING
11.2023 - 02.2024
- Manage shared inbox
- Process new customer orders
- Coordinate and set up customer deliveries
- Respond to customer service inquiries via phone and email
- Preparation of routine and adhoc reports for customers as requested
- Close out jobs
- Monitor order fulfillment and delivery for customer portfolio
- Liaison with Account Managers re pricing and quotations
Accounts Receivable Officer
GARDNER DENVER INDUSTRIES
01.2023 - 10.2023
- Management of Accounts Receivables inbox
- Daily banking allocation/receipting and reconciliation
- Processing and reconciling debtor payments including EFTPOS and credit card payments
- Telephone debt collection & negotiation on existing accounts
- Maintenance of customer data including opening & closing of accounts
- Generating monthly statements
- Maintenance of clear and concise computerized notes relating to communications with clients
Contractor Support Liaison/Invoicing Officer
RINNAI AUSTRALIA
07.2022 - 01.2023
- Company Overview: (Contract)
- Invoicing
- Debt collection
- Liaison with contractors
- (Contract)
National Accounts Receivable Officer
RYDELL BELTECH PTY LTD
06.2021 - 04.2022
- Management of Accounts Receivables inbox
- Daily banking/receipting and reconciliation
- Processing and reconciling debtor payments including EFTPOS and credit card payments
- Telephone debt collection & negotiation on existing accounts
- Processing of new account applications, creation of new accounts in ERP
- Work closely with operational staff to ensure support with the collection process
- Generating monthly statements
- Processing Credit Notes
- Maintenance of clear and concise computerized notes relating to communications with clients
- Preparation of month end and year end reports as required
- General administration duties as required and management of various portals
Service Coordinator
ENGIE FIRE SERVICES
01.2019 - 04.2021
- Accounts Payable - Handling of AP inbox and processing of invoices, purchase orders, credits and other applicable transactions
- Preparation of quotations for portable fire equipment
- Manage site inductions for technicians and maintain accurate records
- Updates of contractual information in Pronto
- Preparation of various reports as required
- Raising purchase orders to supply goods and materials via Pronto
- Liaison with clients and contractors
- Supply/order uniforms for technicians and office staff
- Purchasing of stationery and office supplies
- Updating/monitoring of various portals
- Managing work vehicle register
- Various other administrative duties
Service Coordinator/Scheduler
ENGIE FIRE SERVICES
11.2017 - 12.2018
- Logging of service calls and quotations in Pronto via email/phone calls
- Scheduling of service calls using Click Scheduler
- Providing client responses regarding job updates
- Preparation of various reports as required
- Raising purchase orders for subcontractors/suppliers to supply parts and materials
- Liaison with clients and contractors
- Manage site inductions for technicians and maintain accurate records
- Supply/order uniforms for technicians and office staff
- Purchasing of stationery and office supplies
- Updating/monitoring of various portals
- Various other administrative duties
Service Scheduler/Coordinator
ENGIE MECHANICAL SERVICES
04.2017 - 11.2017
- Receive customer calls and take appropriate action ensuring KPI's are met
- Despatch HVAC fault calls to technicians and subcontractors throughout Australia using Pronto software
- Logging of Faults received via email and phone calls
- Monitoring and updating of various portals and ensuring SLA's are met
- Managing/Monitoring of PM schedules
- Raising Purchase/Sales Orders for quotations and van stock
- Invoicing
- Monthly reports
- Monitoring progress of jobs until complete
- Liaison with clients and contractors
National Access Officer
NATIONAL DISABILITY INSURANCE AGENCY (NDIA)
09.2016 - 04.2017
- Make outbound calls and take appropriate action to transition prospective participants to the National Disability Insurance Scheme (NDIS)
- Receive incoming calls/enquiries from prospective participants
- Work various channels/workloads as required
- Undertake and monitor all work required to progress portfolio of participant/s to assessment stage
- Action emails as per participant/s enquiries
- Various administration tasks as required using CRM system
- Management of confidential and sensitive information
Education
Swinburne Technical School
Hawthorn, VICSkills
- Accounts Payable
- Accounts Receivable
- Data Entry
- Keyboard Skills
- Time Management
- Customer Service
- Team Player
- Training
- Coaching
- Proactive Attitude
- Communication
- Organisational Skills
- Adaptability
References
Available on request.
Key Capabilities
- Accounts Payable and Accounts Receivable experience
- Fast and accurate data entry - Keyboard/typing skills
- Strong time management skills - Ability to meet strict deadlines
- Excellent customer service skills
- Good team player - experience training and coaching other staff
- Proactive attitude
- Working with children check
- Excellent Communication skills - Liaise with clients and external contractors
- Organisational skills - Adaptable to changing priorities
Timeline
Finance/Invoicing Officer
CSA SPECIALISED SERVICES
04.2024 - 08.2024
Customer Service Officer
PERFECTION PACKAGING
11.2023 - 02.2024
Accounts Receivable Officer
GARDNER DENVER INDUSTRIES
01.2023 - 10.2023
Contractor Support Liaison/Invoicing Officer
RINNAI AUSTRALIA
07.2022 - 01.2023
National Accounts Receivable Officer
RYDELL BELTECH PTY LTD
06.2021 - 04.2022
Service Coordinator
ENGIE FIRE SERVICES
01.2019 - 04.2021
Service Coordinator/Scheduler
ENGIE FIRE SERVICES
11.2017 - 12.2018
Service Scheduler/Coordinator
ENGIE MECHANICAL SERVICES
04.2017 - 11.2017
National Access Officer
NATIONAL DISABILITY INSURANCE AGENCY (NDIA)
09.2016 - 04.2017
Swinburne Technical School
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