Summary
Overview
Work History
Education
Skills
References:
Languages
Future Study:
Timeline
Generic

Eda Abay

Fairfield,NSW

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.


Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Every Step Podiatry
07.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Sanitising instruments when requested.
  • Selling Shoes, and informing patients on the shoes for their orthopaedic needs.

Reception Administrator

Centennial Specialist Centre
04.2022 - 11.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
  • Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
  • Developed strong relationships with clients through professional correspondence via email or phone interactions.
  • Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
  • Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
  • Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
  • Prepared meeting materials such as agendas or presentations as requested to support effective collaborations among team members.
  • Supported colleagues through effective communication and collaboration, facilitating smooth daily operations.
  • Collaborated with team members on various projects to enhance overall productivity within the workplace.
  • Maintained accurate records with efficient data entry, resulting in improved organization and accessibility of information.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Supervised over 3 Neurologists, and multiple technicians regarding booking in appointments, billing, answering inquiries,and reporting documentation.
  • Going to both Campbelltown and Bella Vista offices, when requested.
  • Training Multiple Colleagues, and organizing roles in accordance.

Product Demonstrator

JURA
07.2023 - 01.2024
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
  • Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
  • Provided constructive feedback to fellow demonstrators during team meetings, fostering a collegial atmosphere and encouraging ongoing professional growth.
  • Trained new demonstrators on company policies, presentation techniques, and product knowledge, improving overall team performance.
  • Established positive relationships with retail partners by providing them with useful resources such as sample products or promotional materials for their stores' shelves.
  • Managed time efficiently throughout workdays to ensure all assigned tasks were completed on schedule.
  • Developed tailored demonstration strategies for various settings, resulting in increased audience engagement.
  • Maintained clean, organized and professional work environment.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Maintained knowledge of current promotions and product features.
  • Increased sales by effectively communicating product benefits.

Sales Demonstrator

Nespresso
04.2023 - 09.2023
  • Maintained visually appealing displays that showcased products effectively and attracted potential buyers'' attention.
  • Participated in ongoing training sessions, staying up-to-date on industry trends and products to elevate sales techniques.
  • Built rapport with potential clients, resulting in increased customer loyalty and repeat business.
  • Boosted sales revenue with persuasive communication and in-depth product knowledge.
  • Assisted customers in making informed purchasing decisions, leading to greater overall satisfaction.
  • Worked with team to achieve sales goals for products.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Increased sales by effectively communicating product benefits.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Maintained accurate records of promotional events and customer interactions.

Cinema Crew Member

Auburn Reading Cinema
10.2019 - 04.2023
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
  • Provided exceptional customer service at box office by quickly processing ticket sales and providing accurate information on show time and movie details, resulting in high levels of guest satisfaction.
  • Assisted with keeping venue safe, clean and presentable for guests.
  • Participated in ongoing training programs to stay current on industry best practices and enhance overall job performance.
  • Collaborated with team members to ensure seamless coordination during high-traffic periods, resulting in reduced wait times for patrons.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Acted as a liaison between management and crew members, addressing concerns or issues that arose in the workplace and working towards resolution.
  • Managed crowd control during peak hours by directing guests to appropriate seating areas, minimizing disruptions and enhancing the overall movie going experience.

Call Center Advisor

Woolworths
11.2022 - 02.2023
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Contributed to team success by consistently meeting or exceeding performance targets.
  • Boosted customer retention rates with exceptional service and rapport-building skills.
  • Provided constructive feedback during team meetings, fostering a culture of continuous improvement.
  • Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
  • Speaking to both technicians, state managers, and Woolworth employees to ensure the cases was organised and fixed to ensure priorities were examined correctly.
  • Creating Purchases orders, Work orders, and just facilitating workers in Australia and New Zealand.
  • Keeping track and continuously updating all those responsible so everyone is aware of the request and proactive progress.

Education

Bachelor of Science - Medical Science

Western Sydney University
Sydney, NSW
09.2024

High School Diploma -

Fairvale High School
Fairfield West, NSW
11.2018

Language

Arthur Phillip High School
Parramatta, NSW
2018

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Time Management
  • File Organization
  • Administrative Support
  • Microsoft Word
  • Critical Thinking
  • Customer Relations
  • Scheduling
  • Dedicated Team Player
  • Verbal Communication
  • Meticulous attention to detail
  • Resourceful
  • Coordination
  • Training and coaching
  • Quality Assurance

References:

Dr Patel + Shenal (Practice Manager) + Dr Abeywickrama 

Languages

Turkish
Full Professional

Future Study:

University of Melbourne: 

Online Part Time Study: Master of Clinical Ultrasound. 

Starting in February 2025 


Timeline

Administrative Assistant

Every Step Podiatry
07.2024 - Current

Product Demonstrator

JURA
07.2023 - 01.2024

Sales Demonstrator

Nespresso
04.2023 - 09.2023

Call Center Advisor

Woolworths
11.2022 - 02.2023

Reception Administrator

Centennial Specialist Centre
04.2022 - 11.2024

Cinema Crew Member

Auburn Reading Cinema
10.2019 - 04.2023

Bachelor of Science - Medical Science

Western Sydney University

High School Diploma -

Fairvale High School

Language

Arthur Phillip High School

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Eda Abay