Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eda Gaut

Baxter,VIC

Summary

I am a friendly, motivated, conscientious and hardworking individual, with an abundance of enthusiasm to get jobs completed on time. Along with my positive and can do attitude I have been fortunate to obtain extensive customer service skills within the food industry. Furthermore, I am reliable and equipped at handling multiple tasks competently and are able to work under pressure. A key strength I have obtained whilst working in the customer services area, is building strong relationships with both team members and customers. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

9
9
years of professional experience

Work History

Customer Service Representative

Bunnings Warehouse
01.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Hotel Housekeeper

Norwood House
10.2021 - 06.2022
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Washed and folded towels and linens to properly stock guest rooms.

Bakery Team Member

Ritchies IGA
02.2021 - 09.2021
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • baked bread and packed it individually.
  • keep the oven clean after used daily.
  • check stock and deliveries
  • helping costumers orders in a pleasant and courteous manners


Cafe Barista

Cafe Station
03.2020 - 01.2021
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
    • Servingrving customers in a pleasant and courteous manner. Checkingecking orders have been correctly delivered and changed for Operatingrating the till, and balancing it on a daily basis.Assistingsisting with ordering supplies locally where possible.
  • keeping food temperature records to meet H&S requirements.cleaning tables.

Cafe Assistant

Cafe Gourmand
06.2019 - 03.2020


  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • serving customers in a pleasant and courteous manner.
  • checking orders have been correctly delivered and changed for
  • operating the till, and balancing it on a daily basis.
  • assisting with ordering supplies locally where possible.
  • ensuring that the cafe environment is pleasant and welcoming in line with company requirements.
  • keeping food temperature records to meet H&S requirements.
  • undertaking the preparation of the food and beverages served in the cafe.
  • cleaning tables.

Cafe Attendant

Pita Cafe
04.2019 - 08.2019
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Monitored food temperatures to comply with safety regulations.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Managed multiple tasks in high-volume environment.
  • Demonstrated knowledge and applied proper food handling standards.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Flooring Assistant

Timberland Floors
02.2015 - 08.2019
  • Maximized individual performance by accepting direction, coaching and feedback.
  • Assisted with signage, pricing and shelf labeling.
  • Monitored entrances and exits to promote store safety, security and minimize merchandise loss.
  • Utilized proper lifting techniques and equipment to move inventory within store.
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns.
  • stocking shelves with merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • answering queries from customers.

Cafe Assistant

Cafe Europa
04.2019 - 06.2019
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • serving and billing customer in a friendly and courteous manner.
  • taking customer order and delivering them efficiently.
  • cleaning the cafe area in accordance with health and safety policy.

Education

Bachelor of Science And Criminology -

Capitol University
Philippines

Skills

  • Customer service- being able to provide outstanding customer service at all times and being able to deal with customer in a polite and positive manner
  • Organisational skills - being punctual ,managing my time and workload efficiently
  • Professionalism - dealing with customers and all team members in a respectful and courteous manner at all times
  • Teamwork -working effectively within a team to encourage and promote positivity
  • Attention to details - ensuring health and safety is not overlooked during tasks being carried out Ensuring i am observant of the area i and others are working in

Timeline

Hotel Housekeeper

Norwood House
10.2021 - 06.2022

Bakery Team Member

Ritchies IGA
02.2021 - 09.2021

Customer Service Representative

Bunnings Warehouse
01.2021 - Current

Cafe Barista

Cafe Station
03.2020 - 01.2021

Cafe Assistant

Cafe Gourmand
06.2019 - 03.2020

Cafe Attendant

Pita Cafe
04.2019 - 08.2019

Cafe Assistant

Cafe Europa
04.2019 - 06.2019

Flooring Assistant

Timberland Floors
02.2015 - 08.2019

Bachelor of Science And Criminology -

Capitol University

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Eda Gaut