Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eda Mosqueda

Frankston,VIC

Summary

I am a friendly, motivated, conscientious and hardworking individual, with an abundance of enthusiasm to get jobs completed on time. Along with my positive and can do attitude i have been fortunate to obtain extensive customer service skills within the food industry.

furthermore, i am reliable and equipped at handling multiple tasks competently and are able to work under pressure. A key

strength I have obtained whilst working in the customer services area, is building strong relationships with both team members and customers. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


• PERSONAL DETAILS :

• DOB: 26/09/1990

• FULL CLEAN DRIVERS / BOAT LICENCE

• AUSTRALIAN CITIZEN

• POLICE CHECK APPROVED

• WORKING WITH CHILDREN APPROVED

• FIRST AID CERTIFICATE

• WORKPLACE HEALTH AND SAFETY QUEENSLAND

Overview

10
10
years of professional experience
1
1
Certification

Work History

Costumer Service Representative

Bunnings Warehouse
11.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Hotel Housekeeper

Norwood House
10.2021 - 06.2022
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.

Bakery Team Member

Richies IGA
02.2021 - 09.2021
  • Maintained a clean and organized work environment, ensuring compliance with food safety standards.
  • Bolstered workplace morale by fostering a positive team dynamic among fellow staff members within the bakery department.
  • Supported increased customer loyalty through friendly interactions and personalized service experiences.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Demonstrated excellent time management skills, consistently meeting production deadlines and order fulfillments.
  • Increased bakery sales by creating attractive and eye-catching product displays.
  • Collaborated with team members to streamline bakery operations, improving overall efficiency and productivity.

Cafe Barista

Cafe Station
03.2020 - 01.2021
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
  • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
  • Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
  • Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Cafe Assitance

Cafe Gourmand
07.2019 - 03.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.

All Aroud Cafe Attendant/barista

Pita Bakery
08.2019 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
  • Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Actively contributed to a positive work environment by fostering collaboration among team members.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

All Around Cafe Attendant

Cafe Europa
04.2019 - 07.2019
  • Produced food and drink products adhering to company quality and quantity standards.
  • Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
  • Received consistently positive feedback from customers on attentive service and product knowledge.
  • Contributed to increased sales by upselling menu items and suggesting promotions or specials whenever appropriate.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Replenished products daily for optimal freshness and visibility.
  • Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
  • Reduced wait times for customers by quickly processing orders and payments with accuracy.
  • Collaborated with team members to optimize workflow and ensure smooth daily operations.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Floor Sander

Timberland Floors
12.2015 - 03.2019
  • Established trust with clients through transparency in pricing and open communication throughout the project timeline.
  • Expanded knowledge of industry trends, techniques, and products by attending workshops and trade shows regularly.
  • Delivered top-quality results by frequently inspecting and adjusting work to ensure adherence to specifications.
  • Completed projects within budget constraints by effectively managing resources and accurately estimating material costs.
  • Maintained a safe and clean work environment by adhering to proper disposal methods for dust, debris, and hazardous materials.
  • Contributed to business growth through positive word-of-mouth referrals from satisfied clients who praised both workmanship quality and professionalism displayed throughout the project duration.

Education

Early Childhood Education And Care

Melbourne College of Further Education
Melbourne, VIC

Skills

    Customer service - being able to provide outstanding customer service at all times and being able to deal with customer in a polite and positive manner

    Organisation skills - being punctual , managing my time and workload efficiently

    Professionalism - dealing with costumers and all team members in a respectful and courteous manner at all times

    Teamwork - working effectively within a team to encourage and positively

    Attention to details - ensuring health and safety is not overlooked during tasks being carried out Ensuring i am observant of the area i and others are working in

Certification



  • Diversity and Discrimination
  • Protecting Children
  • First Aid


Languages

tagalog
Native or Bilingual
English

Timeline

Costumer Service Representative

Bunnings Warehouse
11.2021 - Current

Hotel Housekeeper

Norwood House
10.2021 - 06.2022

Bakery Team Member

Richies IGA
02.2021 - 09.2021

Cafe Barista

Cafe Station
03.2020 - 01.2021

All Aroud Cafe Attendant/barista

Pita Bakery
08.2019 - Current

Cafe Assitance

Cafe Gourmand
07.2019 - 03.2021

All Around Cafe Attendant

Cafe Europa
04.2019 - 07.2019

Floor Sander

Timberland Floors
12.2015 - 03.2019

Early Childhood Education And Care

Melbourne College of Further Education

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Eda Mosqueda