Eda Oruc
Wollert,Victoria
Summary
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Team Leader
Acai Heaven
Mill Park , Victoria
05.2024 - Current
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Offered training and support to keep team members motivated and working toward objectives.
Crew Member
McDonalds
Wollert, Victoria
11.2022 - Current
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Lalor Secondary College
Lalor, VIC12-2024
Skills
- Coaching
- Complaint resolution
- Mentoring
- Strategic planning
- Leadership
- Team motivation
- Quality improvement
- Problem-solving
Accomplishments
- Outstanding Attendance Award
- Outstanding Attitude Towards Learning
Timeline
Team Leader
Acai Heaven
05.2024 - Current
Crew Member
McDonalds
11.2022 - Current
High School Diploma -
Lalor Secondary College
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