Edan Koh
Clayton,Australia
Summary
International undergraduate student pursuing a full-time Bachelor of Science degree at Monash University. Experienced in assisting with customer orders, cooking, and maintaining store cleanliness. Thrives in high-volume settings and consistently delivers exceptional work. Service-oriented, punctual, and hardworking with strong people skills inclusive of teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchen Crew Member
Fishbowl
Clayton, Australia
11.2023 - Current
- As a kitchen crew member at Fishbowl Chadstone branch, my responsibilities include communicating with customers and serving quality food as per customer desire, while ensuring food safety is upheld
- Effective Communication: Professional and friendly communication with customers and colleagues, to ensure the customer is served their desired meal prepared to optimal standards
- Collaborative Engagement: Working as a team in high intensity situations, serving a large number of customers while ensuring wait times are minimal and the food is prepared to optimal standards
- Ideal Work Ethics: A strong commitment to upholding a high standard of care in the kitchen, ensuring the products are prepared to optimal standards, maintaining cleanliness, having dependability and punctuality in the work environment, while catering to the customer's requests
Sales Promoter at Holiday Pop-up Booth
FUPI
Singapore, Singapore
11.2022 - 02.2023
- As a Sales Promoter at FUPI, I was responsible for driving brand awareness, increasing product sales, and delivering exceptional customer service
- Product Knowledge: Demonstrated in-depth knowledge of the food products sold, communicating with customers to fit their needs
- Customer Engagement: Communicated with customers in a professional and proactive manner, delivering ideal customer service to meet and exceed sales targets
- Visual Merchandising: Responsible for product placement to create an attractive layout to drive sales in a high-competition and high-paced sales environment
- Inventory Management: Responsible for monitoring product inventory levels, restocking shelves, and ensuring product availability
- Storage Management: Collaborated with event managers to ensure sufficient storage for product inventory
- Team Collaboration: Worked closely with colleagues and supervisors to ensure a smooth and productive work environment
Patient Care Assistant
Khoo Teck Puat Hospital
Singapore, Singapore
02.2022 - 05.2022
- As a Patient Care Assistant employed in Khoo Teck Puat Hospital, I was responsible for providing high-quality care to patients in the ward
- Direct patient care: Assisted patients in daily living activities, including bathing, dressing, grooming, feeding, and mobility
- Vital sign monitoring: Conducted regular assessments of patient vital signs, as per doctor's orders, such as blood pressure, temperature, pulse, and respiration rates, ensuring early detection of any abnormalities
- Medication assistance: Assisted nurses and healthcare professionals in administering prescribed dosages to patients, maintaining accurate records, and promptly reporting any abnormalities
- Patient comfort: Provided emotional support to patients and their families, and creating a comfortable and empathetic environment
- Medical record keeping: Maintained detailed and accurate patient records, documenting care activities, observations, and changes in patient condition
- Infection control: Strictly adhered to all infection control protocols, ensuring a sanitary and hygienic environment for both patients and staff
- Team collaboration: Worked as an integral part of a healthcare team, supporting colleagues in creating a smooth and productive work environment
3rd Sergeant
Singapore Armed Forces
, Singapore
02.2020 - 02.2022
- During my service in the Combat Engineers Unit of the Singapore Armed Forces, I held the position of 3rd Sergeant, where I honed valuable skills and gained significant experience in leadership, teamwork, and discipline
- Leadership: Led and managed teams of 8 as a section leader, ensuring success and safety of personnel while navigating high-pressure and dynamic environments
- Equipment proficiency: Demonstrated proficiency in handling related equipment and armaments, ensuring efficient and safe handling of all otherwise dangerous equipment, in both training and in operational conditions
- Training and development: Trained, mentored, and evaluated section members in a wide range of skills, including weapon handling, military drills, armament proficiency, combat skills, operational abilities, and standard physical training
- Problem solving: Developed and implemented effective solutions to overcome obstacles and achieve objectives
- Adaptability: Thriving in diverse and challenging environments, quickly adapting to new situations and making informed decisions under pressure
- Logistics and resource management: Maintained and managed equipment, supplies, and resources worth upwards of 4 million dollars to ensure operational readiness at all times
- Communication: Demonstrated strong communication skills, both verbal and non-verbal, to convey instructions clearly and effectively
- Physical fitness: Regularly maintained a high level of physical fitness, regularly passing fitness assessments and maintaining readiness
- Training and education: Completed the Specialist Cadet Course, Combat Engineers Training Course, and Singapore Armed Forces Lifeguard Course, to enhance skills and knowledge in areas such as leadership, equipment proficiency, team training, and safety protocols
Front of House Staff
Forbidden Duck Restaurant
Singapore, Singapore
11.2019 - 01.2020
- As a Front of House Staff member employed by Forbidden Duck Restaurant, I was responsible for delivering exceptional customer service and ensuring the smooth operation of the restaurant
- Customer service: Provided professional, attentive, and personalized service to guests, ensuring their needs were met promptly and effectively
- Seating and reservations: Managed guest seating, optimized table turnover, and assisted with reservations to maximise restaurant capacity while ensuring customer satisfactions
- Menu knowledge: Demonstrated a deep understanding of the restaurant menu, including food and beverage options, to make informed recommendations and answer customer queries
- Order taking: Accurately and efficiently recorded guest orders, including special requests and dietary preferences, and relayed them to the kitchen staff
- Beverage services: Demonstrated the ability to mix and serve a variety of beverages, including cocktails, wine, and non-alcoholic drinks, to ensure an ideal dining experience
- POS system expertise: Proficiently operated the point-of-sale (POS) system for order processing, payments, and managing checks, ensuring timeliness and accuracy for optimal customer service
- Cleanliness and organisation: Maintained a clean and orderly front of house area, including dining rooms and service stations
- Shift closing: Assisted in store closure, including balancing cash registers, reconciling sales, and ensuring a smooth transition to the next shift
- Health and safety compliance: Followed health and safety guidelines, including food safety practices and sanitation standards, to provide a hygienic and safe dining environment for all guests
- Chinese language: Fluent in reading, writing, and speaking Mandarin Chinese, as part of optimal service in a Chinese restaurant
Education
Bachelor's degree - Science
Monash University
Clayton, VIC09.2024
Skills
- Patient Care
- Food Preparation
- High-volume dining
- Safe Food Handling
- Stress management techniques
- Supply Restocking
- Inventory Management
- Food Quality Standards
- Verbal and written communication
- Hygiene standards
- Complex Problem-Solving
- Effective customer communication
- Patient Observation
- Personal Hygiene Assistance
- Professionalism
Military Service
Combat Engineers Unit, Singapore Armed Forces. 02/01/20 to 02/28/22.
Awarded:
- Silver Bayonet and 3rd Sergeant Rank, 12/01/21
- Specialist Cadet School, Singapore Armed Forces, Basic Explosive Ordnance Disposal Badge, 06/01/21
- Specialist Cadet School, Singapore Armed Forces, Marksman Badge, 06/01/21
- Singapore Armed Forces, IPPT Gold Badge, 04/01/22
Accomplishments
- Graduated as Top 10% of cohort in Specialist Cadet School during Army service.
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Malay
Elementary
Certification
- Alcohol Server License/Certificate – Victoria Liquor Licensing Authorities.
- Food Allergy Certificate – Food Allergy Aware
- Food Safety Certificate – Food Allergy Aware
Timeline
Kitchen Crew Member
Fishbowl
11.2023 - Current
Sales Promoter at Holiday Pop-up Booth
FUPI
11.2022 - 02.2023
Patient Care Assistant
Khoo Teck Puat Hospital
02.2022 - 05.2022
3rd Sergeant
Singapore Armed Forces
02.2020 - 02.2022
Front of House Staff
Forbidden Duck Restaurant
11.2019 - 01.2020
- Alcohol Server License/Certificate – Victoria Liquor Licensing Authorities.
- Food Allergy Certificate – Food Allergy Aware
- Food Safety Certificate – Food Allergy Aware
Bachelor's degree - Science
Monash University
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