Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Edan Zani

Canning Vale,WA

Summary

Dedicated and results-driven professional with over 5 years of experience in retail and customer service, recognized for exceptional communication and customer rapport. Proven ability to deliver outstanding customer experiences through deep product knowledge and a keen understanding of client needs. Consistently achieved the highest ticket closures and demonstrated exceptional efficiency in previous roles, earning accolades for performance excellence. Eager to leverage my expertise in a new opportunity within the retail or hospitality sectors, aiming to broaden my experience and contribute to a dynamic team. Committed to delivering top-notch service and driving customer satisfaction in a new and challenging environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Officer

Bunnings
Rivervale, WA
02.2022 - 02.2024
  • Provided technical support services to customers over the phone and email.
  • Ensured customer satisfaction by resolving technical issues in a timely manner.
  • Tested software and hardware for compatibility with systems.
  • Installed new hardware components such as printers, scanners.
  • Performed troubleshooting tasks to diagnose system errors or malfunctions.
  • Resolved network connectivity issues for users onsite and remotely.
  • Updated software applications and operating systems as needed.
  • Worked closely with customers/ team members developing trust and relationships for them to come back for assistance in the future.
  • Maintained log of all service requests with detailed information about each case.
  • 1 month experience/secondment on first level support/ service desk taking calls and resolving/escalating incidents if required.
  • Configured user accounts, passwords, file permissions.
  • Created backup plans to protect data from loss or corruption in case of system failures.

Retail Worker

Bunnings
Harrisdale, WA
04.2018 - 02.2022
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Maintained an organized store environment by restocking shelves and organizing displays.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
  • Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
  • Utilized promotional materials such as signs and banners to draw attention to special offers or new products.

Education

Cert IV - Information Technology

Australian College of Commerce And Management
Wollongong, NSW
02-2024

High School Diploma -

Leeming Senior High School
Perth, WA
11-2020

Skills

  • Store maintenance
  • Store Cleaning
  • POS Systems
  • Cash Register Operation
  • Conflict resolution techniques
  • Effective communication abilities
  • Merchandise Display
  • Customer Rapport
  • Time management

Affiliations

  • Health and fitness/working out
  • Cooking
  • Camping trips/events
  • Gaming

Accomplishments

  • Nominated for student of the month 3 times from the online college (ACCM) I completed my studies for.

Certification

  • RSA (Responsible Service of Alcohol)
  • ATI Mirage (Customer Service Excellence Course)

Timeline

Technical Support Officer

Bunnings
02.2022 - 02.2024

Retail Worker

Bunnings
04.2018 - 02.2022

Cert IV - Information Technology

Australian College of Commerce And Management

High School Diploma -

Leeming Senior High School

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Edan Zani