Edda Assirelli
Melbourne, Parkville,Victoria
Summary
Dependable and enthusiastic Subject Matter Expert with track record of attention to detail and proactive mindset. Experienced in customer service roles. My extensive background includes providing top-notch guest service in hotel front desk operations, as well as serving as a skilled barista and waitress. I am committed to delivering professional customer service, adapting seamlessly to various customer-centric environments throughout my career.
Overview
2
2
years of professional experience
Work History
SUBJECT MATTER EXXPERT
TikTok
Amsterdam, Netherlands
04.2022 - 11.2023
- Delivered coaching sessions to help team members improve and reach company targets.
- Implemented and monitored quality assurance strategies
- Filled out quality stats for the team and created action plans for quality improvement
- Developed and maintained effective communication with stakeholders
- Identified inefficiencies within existing processes and created SOPs
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
Amsterdam, Netherlands
12.2021 - 04.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner increasing customer loyalty by 10% in the first month
- Ensured a 97% level of satisfaction amongst all customers
- Trained 3 new employees in new sales processes
- Created a new customer database
Education
Master's Degree - Modern Languages For International Communication
ALMA MATER STUDIORUM, UNIVERSITY OF BOLOGNA |
Bologna09-2021
Bachelor's Degree - Linguistic Mediation Science
ALMA MATER STUDIORUM UNIVERSITY OF BOLOGNA
Bologna07-2019
Skills
- Communication
- Customer service
- Attention to details
- Coaching
- Problem-solving
- Time management
- CRM systems
- Adaptability
- Teamwork
- Project Management
Hospitality Experience
FRONT OFFICE RECEPTIONIST
Hotel Peonia - Rimini, Italy 06/2021 - 09/2021
Hotel Liston - Rimini, Italy 05/2020 - 09/2020
- Welcomed visitors with warm and friendly manner
- Utilized hotel management software for reservations, check-ins, and guest information
- Demonstrated strong multitasking abilities by efficiently handling phone calls, guest inquiries, and administrative tasks simultaneously
- Prioritized tasks effectively to meet daily operational demands in a fast-paced environment
BARISTA AND WAITRESS
Altamarea Cafe - Rimini, Italy 06/2018 - 01/2019
Papparè Bologna - Bologna, Italy 01/2018 - 06/2018
- Provided attentive and friendly customer service in a high volume café setting
- Prepared and served a variety of coffee beverages with a focus on quality
- Took customer orders, answered questions about the menu, and provided recommendations
- Ensured timely and accurate delivery of orders to tables
- Handled cash transactions and processed payments
- Maintained a clean and organized workspace, adhering to health and safety regulations
References
References available upon request.
Timeline
SUBJECT MATTER EXXPERT
TikTok
04.2022 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
12.2021 - 04.2022
Master's Degree - Modern Languages For International Communication
ALMA MATER STUDIORUM, UNIVERSITY OF BOLOGNA |
Bachelor's Degree - Linguistic Mediation Science
ALMA MATER STUDIORUM UNIVERSITY OF BOLOGNA
Similar Profiles
Alexander UriarteAlexander Uriarte
US Data Security - Trust and Safety User Support at TikTokUS Data Security - Trust and Safety User Support at TikTok
ANDREW ROGOWSKIANDREW ROGOWSKI
Global Publisher Solutions Manager, Sports at TikTokGlobal Publisher Solutions Manager, Sports at TikTok
Liam SirnicLiam Sirnic
Account Manager - SMB at TikTokAccount Manager - SMB at TikTok
Stefano BrunoStefano Bruno
ADSO TnS-OPS-AI DATA SERVICE AND ECO OPERATIONS-EMEA-SAFETY OPERATIONS - QUALITY ASSURANCE at TikTokADSO TnS-OPS-AI DATA SERVICE AND ECO OPERATIONS-EMEA-SAFETY OPERATIONS - QUALITY ASSURANCE at TikTok
Manish KandasamyManish Kandasamy
Online Team Member at Woolworths MetroOnline Team Member at Woolworths Metro