EDDA YULIETH JIMENEZ
Sydney,NSW
Summary
Professional in Modern Languages, providing expertise in communication management and market research, with knowledge in literal and simultaneous translation of Portuguese. I consider myself a responsible, proactive, and punctual individual, ready to take on the challenges your company may present.
Overview
11
11
years of professional experience
Work History
Industrial Cleaner
ICM
Sydney, NSW
03.2021 - Current
- Assisted in the set up of workstations for new employees by providing needed tools and materials.
- Inspected all areas to ensure compliance with safety standards.
- Coordinated with supervisors regarding special projects and assignments.
- Inspected work sites and equipment to identify hazards or immediate work required to complete assignments.
Bilingual Advisor ( Customer Service)
One link (Avianca Airlines)
Medellín, Colombia
08.2017 - 02.2020
- Bilingual Advisor responsible for providing support to Avianca passengers in Portuguese. Proficient in Amadeus system
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
Bilingual Advisor ( Customer Service)
Open English
Bogotá, Colombia
07.2015 - 05.2017
- Financial Agent responsible for resolving issues, answering questions, and handling payments for clients in Spanish and Portuguese via phone. Also involved in selling personalized classes to students over the phone.
- Generated detailed performance reports that provided insight into portfolio performance over time.
- Answered inquiries from customers regarding their investments or related topics.
Responsible for Teaching Spanish
AIESEC BRASIL
São Luís Maranhão y Juiz de Fora, Brazil
12.2013 - 05.2014
- Developed Spanish language lessons for students of all ages and levels, focusing on grammar, pronunciation, vocabulary, and writing.
- Facilitated small group activities to encourage student participation in class discussions.
- Organized cultural events such as films, guest speakers, and field trips to promote a deeper understanding of the Spanish-speaking world.
Education
Professional in Modern Languages -
EAN UNIVERSITY
Bogotá, Colombia05.2016
Skills
- Issue Research
- Call Documentation
- Order Management
- Call Center Operations
- Logistics Coordination
- Cultural Awareness
- Cultural understanding
- Collaboration
- Responsible
- Team work
Languages
English
Professional
Portuguese
Professional
Spanish
Professional
References
Karla Treuquemil (Supervisor)
0404817219
Leo Boghossian (Bussiness owner)
0423940737
Timeline
Industrial Cleaner
ICM
03.2021 - Current
Bilingual Advisor ( Customer Service)
One link (Avianca Airlines)
08.2017 - 02.2020
Bilingual Advisor ( Customer Service)
Open English
07.2015 - 05.2017
Responsible for Teaching Spanish
AIESEC BRASIL
12.2013 - 05.2014
Professional in Modern Languages -
EAN UNIVERSITY
Similar Profiles
Sarah Churchman-JeremiahSarah Churchman-Jeremiah
Direct Support Professional at ICMDirect Support Professional at ICM
Carena PetersonCarena Peterson
Beverage Cart Server at Innovative Club Management (ICM)Beverage Cart Server at Innovative Club Management (ICM)
Brian SalmonsBrian Salmons
Manufacturing Engineer at ICM ControlsManufacturing Engineer at ICM Controls