Eddie Cheung
Summary
To leverage my over 20 years of experience in management, leadership, vocational training, and sustainability in roles that allow me to share my knowledge with others while embracing new challenges and enhancing my expertise through commitment, dedication to my position, and hard work. I aim to contribute my knowledge and skills in management and supervisory-related areas, particularly in leadership and planning, within an environment where these abilities will be appreciated. I am a determined and approachable individual who thrives in a team environment and finds fulfillment in working with people.
Overview
23
23
years of professional experience
Work History
Education Manager
Department of Business and Finance, Swinburne University of Technology
11.2023 - Current
- Lead the design, development, and delivery of customised vocational education and training solutions for identified students and clients
- Manage staff recruitment, induction, and professional development processes, including mentoring and support
- Spearhead initiatives for program/course proposal and development, evaluation of flexible delivery strategies, and continuous improvement in teaching standards, curriculum development, and educational trends implementation
- Manage course operations to meet revenue targets while ensuring accurate student progress tracking, engagement, and attendance records, adhering to established policies and procedures
- Lead team performance optimisation, continuous improvement of placement processes, budget management, cost-effective delivery strategies, quality control systems, and utilisation of business analytics for performance evaluation and reporting
- Plan and support marketing activities
- Lead projects across Vocational Education that build capability and deliver tangible outcomes to benefit programs.
- Managed partnerships with external organisations to provide additional resources and opportunities for students.
Manager (Acting)
Department of Business and Finance, Swinburne University of Technology
05.2023 - 05.2023
- Led a team of education professionals across various Business, Finance, and Education Programs.
- Reduced operational costs through comprehensive process improvement initiatives and efficient resource management.
- Mentored team members to facilitate career advancement, fostering a pipeline of future leaders within the organisation.
Manager (Acting)
Department of Screen and Media, Swinburne University of Technology
10.2022 - 11.2022
- Led a team of experts in the Screen and Media industry, overseeing courses spanning from Certificate IV to Advanced Diploma levels
- Shared previous expertise while acquiring new skills from industry professionals
- Demonstrated advanced planning, organisational, and complex problem-solving skills to effectively lead and support staff and students, ensuring the achievement of performance targets and adherence to budgets.
Manager (Acting)
Department of Business and Finance, Swinburne University of Technology
11.2021 - 03.2022
- Led a team of education professionals in the fields of Business, Finance, Justice, Marketing and Communication, Library and Information Services, Event Management, and Education Programs.
- Involved in, but not limited to, financial decision-making, dealing with People and Culture matters, and stakeholder management
Senior Educator
Swinburne University of Technology
07.2021 - 11.2023
- Led a team of seven (7) course coordinators.
- Implemented industry best practices and applied current learning technologies and contemporary pedagogies.
- Took responsibility for developing high-quality programs, delivery, and assessment strategies, resulting in excellent student outcomes.
- Ensured the quality and compliance of education and training programs.
- Customised and adapted programs to meet the varying needs of learners and clients, ranging from certificate level to diploma and associate degree levels.
- Developed close relationships with other stakeholders, including Quality, Timetable, Assessment, Enrolment, and Curriculum teams
Course Leader
Swinburne University of Technology
08.2016 - 07.2021
- Managed the course of the Diploma of Event Management
- Designed and updated course materials
- Organised timetables
- Liaised with other departments to improve inter-departmental relationships
- Organised/supervised student events, site tours and guest speaker presentations
- Student welfare
- Designed course materials and supported implementation.
- Developed comprehensive lesson plans for better student understanding and retention.
Teacher
Swinburne University of Technology
03.2014 - 07.2016
- Taught and assessed units from Diploma of Events and Diploma of Business.
- Created session plans, unit outlines, assessment tools and criteria as well as training materials following training.gov.au.
- Liaised with the Timetable department to generate timetables for students.
- Organised site tours for students to keep their knowledge current and valid.
- Monitored student events.
- Acted as a support and a mentor for students.
Assistant Casino Manager
Crown Melbourne Limited
03.2012 - 02.2014
- Recognised as the most senior manager in the Area during off-peak periods.
- Understood the business plan and provided consistent leadership, direction, and support to team members within the Area.
- Ownership of decisions relative to the Area relating to customer, labour, and expenses.
- Accountability for achieving budget targets for the Area including revenue, costs, HR, and performance measures.
- The leadership and development of a high-performance feedback culture that allows Area Managers to contribute to the success of the business and be rewarded and recognised for their contribution.
- Ensured team members are accountable for their performance in the delivery of results and work collaboratively to achieve continuous improvement.
- Led on-floor gaming performance and customer experience through role modelling and coaching.
VIP International Induction Co-ordinator
Crown Melbourne Limited
06.2011 - 03.2012
- Organised the company’s induction programmes for international sales representatives.
- Ensured that training and induction programmes are in line with the company’s strategic plan.
- Project management and leadership.
- Conducted training needs analysis.
- Reported on financial budgets.
- Created training schedules and calendars.
- Involvement with various stakeholders within the company.
Pit Boss
Crown Melbourne Limited
09.2005 - 03.2012
- Led a team of skilled staff and supervisors to deliver the highest standards of customer service through premium and VIP gaming areas.
- Contributed to budgets through efficient management of company resources, increased productivity, and reduced labour costs.
- Ensured compliance with regulatory requirements, resolving escalated disputes, and enforcing rules and procedures.
- Implemented initiatives, identified opportunities, and managed continuous improvement within the business unit.
- Delivered Key Performance Objectives (KPO) and Performance Management System (PMS).
Table Games Core Trainer
Crown Melbourne Limited
11.2000 - 03.2012
- Delivered and assessed technical and developmental training according to SIT30712 standards.
- Administration responsibilities include the development and updating of training materials in line with AQTF standards.
- Facilitation of training to external clients, including Jobstart access programs for unemployed and new migrant communities.
- Delivery of management development training programs.
- Delivered training sessions on Responsible Service of Alcohol (RSA), Responsible Service of Gambling (RSG), and Equal Employment Opportunity (EEO).
Table Games Recruiter
Crown Melbourne Limited
07.2007 - 03.2008
- Responsible for recruiting and conducting phone screenings for new dealers for the Table Games Department, as well as conducting interviews (both group and one-on-one).
Education
Graduate Certificate - Learning And Teaching (Higher Education)
Swinburne University of Technology
11.2022
BSB51415 Diploma of Project Management -
Swinburne University of Technology
01.2017
HLTAID001/2/3 Provide First Aid -
Swinburne University of Technology
01.2017
BA-BUSMGT4 Bachelor of Business (Management) -
Swinburne University of Technology
01.2017
TAE50211 Diploma of Training Design & Development -
Fortress Learning
01.2015
TAE50111 Diploma of Vocational Education & Training -
Fortress Learning
01.2015
SIT60307 Advanced Diploma of Hospitality -
Swinburne University of Technology
01.2012
BSB40807 Certificate IV in Frontline Management -
Swinburne University of Technology
01.2012
TAE40110 Certificate IV in Training And Assessment -
Box Hill Institute
01.2011
SIT30707 Certificate III in Hospitality -
Box Hill Institute
01.2009
Bachelor of Engineering (Manufacturing Systems) Hons -
Royal Melbourne Institute of Technology
11.1992
Skills
- Mental Health First Aid
- Current Working with Children Check: 1579738A-02
- Responsible Serving of Alcohol
- Microsoft Office Package
- Relationship Management
- Recruiting and interviewing
- Staff Development
- CANVAS
- Student One Package
- Performance Assessment
Accomplishments
- 11/2016, Certificate of Academic Excellence – Leadership in Context
- 12/2016, Vice Chancellor’s Community Engagement Award
- 12/2016, Nominated for PAVE Community Engagement Award
- 12/2015, Nominated for The Emerging Practitioner Award
- 03/2007 - 02/2010, Nominated for Outstanding Trainer of the Year, Crown Melbourne Ltd
- 04/2008, Finalist for Outstanding Trainer of the Year 2008, Crown Melbourne Ltd
- Nominated for Management Recognition Program
- Nominated four times for Service Leader
- One-time Service Leader Winner
Hobbies and Interests
- Reading
- Music
- Gardening
References
Available upon request
Timeline
Education Manager
Department of Business and Finance, Swinburne University of Technology
11.2023 - Current
Manager (Acting)
Department of Business and Finance, Swinburne University of Technology
05.2023 - 05.2023
Manager (Acting)
Department of Screen and Media, Swinburne University of Technology
10.2022 - 11.2022
Manager (Acting)
Department of Business and Finance, Swinburne University of Technology
11.2021 - 03.2022
Senior Educator
Swinburne University of Technology
07.2021 - 11.2023
Course Leader
Swinburne University of Technology
08.2016 - 07.2021
Teacher
Swinburne University of Technology
03.2014 - 07.2016
Assistant Casino Manager
Crown Melbourne Limited
03.2012 - 02.2014
VIP International Induction Co-ordinator
Crown Melbourne Limited
06.2011 - 03.2012
Table Games Recruiter
Crown Melbourne Limited
07.2007 - 03.2008
Pit Boss
Crown Melbourne Limited
09.2005 - 03.2012
Table Games Core Trainer
Crown Melbourne Limited
11.2000 - 03.2012
Graduate Certificate - Learning And Teaching (Higher Education)
Swinburne University of Technology
BSB51415 Diploma of Project Management -
Swinburne University of Technology
HLTAID001/2/3 Provide First Aid -
Swinburne University of Technology
BA-BUSMGT4 Bachelor of Business (Management) -
Swinburne University of Technology
TAE50211 Diploma of Training Design & Development -
Fortress Learning
TAE50111 Diploma of Vocational Education & Training -
Fortress Learning
SIT60307 Advanced Diploma of Hospitality -
Swinburne University of Technology
BSB40807 Certificate IV in Frontline Management -
Swinburne University of Technology
TAE40110 Certificate IV in Training And Assessment -
Box Hill Institute
SIT30707 Certificate III in Hospitality -
Box Hill Institute
Bachelor of Engineering (Manufacturing Systems) Hons -
Royal Melbourne Institute of Technology
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