Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Eddie Ma

Summary

A passionate and high performing professional with over four years experiencing leading teams in customer service, administration and front of house roles across the hospitality and entertainment industries. Strong ability to multitask and confident in interpersonal skills. Having completed a Bachelor of Science majoring in Physiology and commencing my Masters in Medical Ultrasound, I am hoping to join a team that will allow me to put my professional talents to use and further improve my area of specialisation.

Overview

1
1
Certification

Work History

Medical Receptionist

Epworth Health Care
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Higher Duties Food and Beverage Manager

Crown Resorts Melbourne
  • Provided staff with various techniques and methods to reduce customer complaints and providing exceptional customer service
  • Maximized customer service by training staff, overseeing operations, and resolving issues
  • Managed weekly functions and live concert performances preceding 1,500 patrons
  • Closed out cash register and prepared cashier report at close of business
  • Managed staff schedules and maintained adequate coverage for all shifts.

Food and Beverage Attendant

Crown Resorts Melbourne

Occupational Health and Safety Officer

Crown Resorts Melbourne
  • Successfully provided new employee health and safety orientations resulting in less injuries in the workplace
  • Developed and implemented safety policies and procedures to promote workplace safety, increasing workflow and efficiency
  • Performed safety analyses to evaluate potential risks and develop risk mitigation strategies
  • Conducted monthly safety audits and inspections to identify workplace hazards.

Receptionist

Akom Docklands
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients and updated client records
  • Answered central telephone system and directed calls accordingly
  • Responded to inquiries from callers seeking information, increasing sales and returning guests.

Education

Bachelor of Science - Physiology And Immunology | May 2023

Monash University
Melbourne, VIC

Scotch College
Hawthorn, VIC | 2019

Skills

  • Microsoft Office and Teams
  • Organised and consistent time management
  • Genie and Oracle POS
  • Information Documentation
  • Proficient in Shanghainese
  • Conversational in Mandarin Chinese

Certification

Sports Medicine Australia

  • Certificate in Cardiopulmonary Resuscitation (2016-2019)


Working with Children Check (Employee)

Volunteer Experience

ADF Cadet Under Officer, Jan 2015 - Jan 2019 

  • Australian Army Cadets
  • Corporal of the Company, Bravo Company Award


Legacy Australia Fundraising Volunteer, Jan 2018 - Feb 2018 

  • Aided in raising funds for veteran families, providing the essential social and financial support to the families who have served and sacrificed.

References

Available upon request.

Timeline

Medical Receptionist

Epworth Health Care

Higher Duties Food and Beverage Manager

Crown Resorts Melbourne

Food and Beverage Attendant

Crown Resorts Melbourne

Occupational Health and Safety Officer

Crown Resorts Melbourne

Receptionist

Akom Docklands

Bachelor of Science - Physiology And Immunology | May 2023

Monash University

Scotch College

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Eddie Ma