Eddie McGregor
Tamworth,NSW
Summary
Hospitality manager and chef with broad experience across motel operations, catering, and food service. Brings hands-on leadership in budgeting, inventory control, vendor negotiation, compliance, staff performance reviews, and customer service, with a focus on efficient operations, quality standards, and guest satisfaction.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Manager Operator / Tamwell Motel
Self Employed
North Tamworth, NSW
04.2019 - Current
- Oversaw daily operations to ensure efficiency and uphold quality standards.
- Oversaw budgeting, invoicing, and expense tracking.
- Negotiated favorable terms with vendors, contractors, and service providers to optimize service delivery.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies that enhanced customer satisfaction and fostered loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Business Owner Operator
Ravensbourne Ridge Café, Restaurant and Function Centre
Ravensbourne, Qld
01.2016 - 03.2018
- Oversaw operations of café, restaurant, and function centre in Ravensbourne Qld, ensuring customer satisfaction and efficient service delivery for 2 years.
- Oversaw daily operations of café, restaurant, and function centre in Ravensbourne Qld.
- Directed food service, beverage service, and customer bookings.
- Oversaw staff rostering, training, and performance standards.
Head Chef
Burke and Wills Motor Inn
Kingaroy
01.2012 - 01.2016
- Oversaw hospitality operations, ensuring seamless service and guest satisfaction.
- Consistently met budgeted food and beverage profit targets each month.
- Designed and implemented high-quality food menus tailored to motel requirements.
- Developed and enforced WH&S policies to ensure a safe work environment.
- 60 room, 5 star Motel situated in the heart of Kingaroy
Supervisor
Swickers Bacon Factory
Kingaroy
01.2007 - 01.2012
- Ensured accurate supply and timely delivery of customer orders.
- Staffed and allocated duties in the packing room to optimize workflow.
- Implemented WH&S policies to ensure workplace safety standards.
- Coordinated with departments to enforce compliance with company policies..
- A local abattoir producing pork products for domestic and international markets.
Contract Manager
Jimbour Cellar-Door
Darling Downs
02.2005 - 01.2007
- Managed the entire operation with a staff of eight.
- Produced positive business financials to support future expansion opportunities.
- Developed long-term strategies to sustain the growth cycle of Cellar Door.
- Ensured quality products and services to uphold the company profile.
- Operated boutique cellar door to provide customers with a unique wine tasting experience. offering award-winning house wines and elegant menu selections derived from local produce for functions, events, tourist and local trade.
Contract Catering
The Russell Tavern
Dalby
01.2003 - 01.2005
- Managed catering operation, training staff of six to ensure service excellence.
- Produced high-quality food and designed menus to meet tavern requirements.
- Assist in the development of business growth through strategic marketing and local activity.
- Coordinated ongoing promotions to boost customer engagement. in order to generate additional trade.
- Modern style tavern with a 60 seat bistro, 80 seat restaurant, conference room, and impressive sports and pokies room catering for all walks of life.
Executive Chef
The Russell Pastoral Co
Jimbour station
01.2002 - 01.2003
- Managed food requirements for house staff, functions, events, and Oversaw operations of Cellar Door, ensuring a welcoming atmosphere for guests., ensuring high-quality service.
- Achieved budgeted food and beverage profit each month through strategic planning and menu design.
- Develop and cost new and innovative menus with the emphasis on incorporating local produce
- Coordinated catering promotions to drive additional trade.
- A historic homestead situated in the Darling Downs of Queensland with extensive gardens and a Cellar Door catering to medium to high class functions and events.
Contract Catering
The Russell Hotel
Dalby
01.2002 - 08.2002
- Managed catering operations and trained staff to enhance service quality.
- Produced high standard quality food and menu designs aligned with hotel requirements.
- Assisted in hotel operations to support the owner goals of cost reduction and efficiency maximization.
- Renovated hotel facilities to enhance guest experience and appeal to local clientele.
- During our time at this venue we were unfortunate to witness the destruction of this hotel by fire which is the reason for the short contract.
Head Chef (Stewarts Hotel Group)
Broadway Hotel and the Corinda Tavern
01.1999 - 01.2001
- Led food and kitchen staff management, focusing on training and development to enhance team skills.
- Oversaw financial performance of food operations, ensuring alignment with budget and profitability goals.
- Developed costed menus tailored to venue requirements and current industry trends to attract target clientele.
- Monitored health and hygiene procedures to ensure compliance with company policy.
- Both venues had an up-market feel with the emphasis on the local and young professional. Both venues had a health mix of social and family patronage offering quality food and beverage, service and entertainment.
Head Chef (Serco)
Petrie Terrace / Australian Defence Dept
01.1998 - 01.1999
- Led food and kitchen staff, overseeing training and development to enhance team skills.
- Managed financial results for all food operations within venues, ensuring accountability and alignment with targets.
- Created costed menus in accordance with the venue's requirements and industry trends.
- Ensured compliance with health and hygiene procedures per company policy, maintaining high standards of safety and quality.
- This venue provided catering services for high-profile clients, ensuring exceptional service and quality.
Chef (Australian Defence Department)
Australia Wide / Australian Catering Corp
01.1992 - 01.1998
- Catered for high-profile clientele, delivered quality service to infantry in remote locations.
- Administered and coordinated catering requirements based on forecasted situations to ensure readiness.
- Adhered to Defense Department procedures and protocols during daily operations to maintain operational integrity.
- Regularly updated all Army skills and qualifications through rigorous and extensive training programs. .
Skills
- Questpoint proficient (for 8 years)
- Hospitality operations
- Budget management
- Revenue analysis
- Inventory control
- Vendor management
- Regulatory adherence
- Customer relationship management
Certification
- Certificate 4 in Commercial Cookery – Civilian Qualifications, Certificate in Advanced Cookery – Australian Defence Department., Certificate in Food and Beverage, Certificates in RSA and RCG
- Graduate Diploma in Business Management
- Food Safety Certificate
Personal Achievements
Awarded a Paul Harris Fellowship 2017, Dalby Ambassador Quests best fundraiser entrant 2003., Student of Merit in advanced cookery course 1996.
Professional Development
- Electronic book-keeping, M.Y.O.B – Tafe (Expected completion by end of 2005)
- Certificate in Flair tending and routine construction – Speedpour (Sydney)
- Computerised stock control system, Focus – Stewarts Hotel Group (Self paced)
Timeline
Manager Operator / Tamwell Motel
Self Employed
04.2019 - Current
Business Owner Operator
Ravensbourne Ridge Café, Restaurant and Function Centre
01.2016 - 03.2018
Head Chef
Burke and Wills Motor Inn
01.2012 - 01.2016
Supervisor
Swickers Bacon Factory
01.2007 - 01.2012
Contract Manager
Jimbour Cellar-Door
02.2005 - 01.2007
Contract Catering
The Russell Tavern
01.2003 - 01.2005
Executive Chef
The Russell Pastoral Co
01.2002 - 01.2003
Contract Catering
The Russell Hotel
01.2002 - 08.2002
Head Chef (Stewarts Hotel Group)
Broadway Hotel and the Corinda Tavern
01.1999 - 01.2001
Head Chef (Serco)
Petrie Terrace / Australian Defence Dept
01.1998 - 01.1999
Chef (Australian Defence Department)
Australia Wide / Australian Catering Corp
01.1992 - 01.1998