Eddie Pearce
Tolga,QLD
Summary
Accomplished business owner adept in financial management and operational efficiency. Recognized for cultivating supplier relationships and implementing strategic initiatives that enhance service quality and profitability. Focused on leveraging diverse experience to drive business success and team performance.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Owner/Operator Pest Manager
Self Employed
Tolga, QLD
01.1997 - Current
- Managed all aspects of business operations, ensuring efficient workflow and resource allocation.
- Developed marketing initiatives to increase brand visibility and attract new clients.
- Oversaw financial management, including budgeting, invoicing, and expense tracking.
- Mentored staff on best practices in customer service and product knowledge.
- Cultivated relationships with suppliers to negotiate favourable terms and ensure quality materials.
- Analyzed market trends to inform strategic decision-making and business growth opportunities.
- Managed day-to-day business operations.
QBCC Nominee Supervisor
REMO
Kaban , Qld
02.2020 - 06.2021
- Oversaw daily operations, ensuring adherence to safety protocols and company standards.
- Facilitated communication between teams to optimize resource allocation and project timelines.
- Managed conflict resolution effectively, fostering a collaborative team environment.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Correctional Officer
Lotus Glen Correctional Centre
Mareeba, QLD
07.2012 - 08.2020
- Supervised inmate activities to maintain safety and order within correctional facility.
- Managed inmate records and documentation, ensuring accuracy and confidentiality in all reports.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Boilermaker
Dawsons Engineering
Cairns, QLD
01.1996 - 07.2012
- Fabricated and assembled metal structures using welding techniques and tools.
- Maintained compliance with all safety procedures from both client and employer.
- Upheld company reputation for excellence by consistently delivering high-quality workmanship that met or exceeded client expectations.
- Operated forklifts, bobcats and track hoes.
- Reduced potential hazards on-site, enforcing strict compliance with safety protocols and regulations.
Administrator - Business Operations
R & L Airconditioning
Townsville, QLD
01.1993 - 12.1996
- Streamlined communication processes between departments to enhance operational efficiency.
- Managed scheduling and logistics for service appointments, improving customer satisfaction.
- Developed and maintained office procedures to ensure consistent workflow and compliance.
- Oversaw inventory management, ensuring accurate stock levels for service operations.
- Improved customer satisfaction through proactive communication and issue resolution.
- Cultivated a positive work environment by promoting employee engagement initiatives and fostering open lines of communication among team members.
Franchise Development Manager
Pressed for Time
Brisbane, QLD
01.1991 - 12.1992
- Developed and implemented franchise recruitment strategies to expand market presence.
- Led negotiations with prospective franchise partners, ensuring alignment with brand standards.
- Established strong relationships with franchise owners to support operational success and compliance.
- Facilitated workshops and seminars for franchisees, promoting best practices and operational excellence.
- Provided ongoing coaching and mentoring to franchisees, enhancing their overall business acumen and success rates.
Knobel Real Estate
Property Manager
Townsville, QLD
01.1990 - 01.1991
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Education
High School Diploma -
All Souls & St Gabriels Boarding School
Charters Towers, QLD11-1981
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Project estimating
- Staff management
- Marketing
- Financial management
- Business development
- Business administration
- Negotiation
- Sales leadership
- Employee development
- Budget development
- Quality management systems
- Crisis management
- Client engagement optimization
- Profit and loss
- Hiring and staffing
- Attention to detail
- Customer service
- Decision-making
- Team leadership
- Teamwork and collaboration
- Scheduling
- Inventory control
- Business leadership
- Purchasing and planning
- Desktops, laptops, and mobile devices
- Customer retention
- Hiring and onboarding
- Employee motivation
Accomplishments
- Supervised team of 8 staff members.
- Achieved set goals by completing all work with accuracy and efficiency.
Certification
- Pest Manager License - Cert 3 in Asset maintenance - pest Management Technical Since 1996
Cert 3 in Corrections, Lotus Glen Correctional Centre - July 2012 - August 2020
- Boilermaker License - Since 1985
- QBCC License Nominee- February 2022 - July 2023
Languages
English
Native or Bilingual
Portuguese
Elementary
Timeline
QBCC Nominee Supervisor
REMO
02.2020 - 06.2021
Correctional Officer
Lotus Glen Correctional Centre
07.2012 - 08.2020
Owner/Operator Pest Manager
Self Employed
01.1997 - Current
Boilermaker
Dawsons Engineering
01.1996 - 07.2012
Administrator - Business Operations
R & L Airconditioning
01.1993 - 12.1996
Franchise Development Manager
Pressed for Time
01.1991 - 12.1992
Knobel Real Estate
Property Manager
01.1990 - 01.1991
High School Diploma -
All Souls & St Gabriels Boarding School