Eddie Su
Vermont,VIC
Summary
Driven Office Manager with a proven track record at HAPPY DISTRIBUTION PTY LTD, excelling in data analysis and customer service. Mastered the use of Tableau, Excel and Power BI to enhance reporting accuracy by 30%, while maintaining confidentiality and streamlining data processing. Demonstrated exceptional organizational skills, transforming complex data into actionable business insights.
Overview
3
3
years of professional experience
Work History
Office Manager
HAPPY DISTRIBUTION PTY LTD
VIC
04.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
Education
Bachelor of ICT -
Swinburne University of Technology
Melbourne, VIC06.2018
Skills
- Customer Service
- Office Management
- Organizational Skills
- Data Analysis
- SQL
- Tableau
- Report Preparation
- Reporting Tools
- Data Exports
- Excel Functions
Timeline
Office Manager
HAPPY DISTRIBUTION PTY LTD
04.2021 - Current
Bachelor of ICT -
Swinburne University of Technology