Eden Azzopardi
Moranbah,Qld
Summary
Creative Business Owner with impressive background spent in customer service. Proven leader with an engaging demeanour and success working in the most demanding environments. Talented in training and mentoring successful teams.
Motivated business professional bringing nine years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
26
26
years of professional experience
Work History
BUSINESS OWNER
ARCHANGEL MAINE COONS MORANBAH
12.2017 - Current
- Business Planning
- Customer Service
- Creating Marketing Strategies
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
Owner
FUREVA FRIENDS
01.2014 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Monitored market conditions to set accurate service pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
TEAM LEADER
SALESFORCE PTY LTD
01.2004 - 01.2009
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased sales by 10%
SALES ASSISTANT /ASSISTANT STORE MANAGER
DUSK
01.2002 - 01.2004
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Customer Service, Food & Beverage Attendant
HOSTESS — PLANET HOLLYWOOD
01.1997 - 01.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certificate IV - Professional Photography
Photography Institute
NSW03.2020
Skills
- Process Improvement
- Task Delegation
- Budget Controls
- Analytical and Critical Thinker
- Develop Business Structures
- Operations Start-Up
- Defining Company Vision
- Mission and Vision
- Verbal and Written Communication
- Effective Communicator and Public Speaker
- New Business Development
- Issue Resolution
- Sales Strategies
- Attention to Detail
Personal references
Johanna Scott Business Mentor
Mobile- 0400 247 168
Karen Logan
Pet sitting client
Mobile- 0408 415 070
Timeline
BUSINESS OWNER
ARCHANGEL MAINE COONS MORANBAH
12.2017 - Current
Owner
FUREVA FRIENDS
01.2014 - Current
TEAM LEADER
SALESFORCE PTY LTD
01.2004 - 01.2009
SALES ASSISTANT /ASSISTANT STORE MANAGER
DUSK
01.2002 - 01.2004
Customer Service, Food & Beverage Attendant
HOSTESS — PLANET HOLLYWOOD
01.1997 - 01.2002
Certificate IV - Professional Photography
Photography Institute
Similar Profiles
Chase YoungerChase Younger
Summer Associate at Coons Franklin LodgeSummer Associate at Coons Franklin Lodge
Erika ZepickErika Zepick
Hallmark Regina East at Helen Coons-SchwarkHallmark Regina East at Helen Coons-Schwark
Grace SpesiaGrace Spesia
Wait Staff Member at Coons Franklin LodgeWait Staff Member at Coons Franklin Lodge
Angus FrazerAngus Frazer
Sole Trader at Force Service Group Pty LtdSole Trader at Force Service Group Pty Ltd
Natthanicha ThongnangNatthanicha Thongnang
Spa Manager at PALM SPA OMANSpa Manager at PALM SPA OMAN