EDEN BRADLEY

- Support community members in accessing resources and provide film and sound equipment training sessions to help facilitate the completion of community videos.

- Provide additional support to our video coordinator with projects and planning.

- Productively work with other department coordinators to cohesively achieve the goal of creating a space for community members to have access to work.

- Interact and build relationships with people of all ages, ranging from young children to senior members.

- Plan and coordinate travel trips to other communities, as well as liaising with other local service providers.

• Promoted to supervisor after 6 months of being employed
• Strong communication in loud environments and with different types of customers
• Cash management - EFTPOS and cash transactions, as well as completing daily cash takings for end of shift count
• Confident in evaluating customer ages and asking for ID if required
• Followed alcohol awareness procedures for preventing excessive customer intoxication
• Kept bar presentable and well-stocked to meet customer needs
• Performed opening and closing duties

• Supervising a team of 9 floor staff, including all hiring and training of new staff
• Delivered well-paced, friendly service at a casual dine-in and takeaway restaurant/café
• Established the floor plan for other servers and supported servers, kitchen staff and other workers to enhance customer and employee satisfaction
• Utilised strong conflict resolution skills and developed good listening and interpersonal skills with the customers
• Successfully multitasked to serve more than one customer at a time and provide a pleasant dining experience
• Trained with EFTPOS and standard POS systems

• Within 6 months of working as a sales representative I was promoted to being team leader of 6-10 staff members
• Motivating team members to reach KPI's
• Logging hours worked for myself and staff members
• Performance management to keep staff members up to standard
• Reported to higher management with QPR (Quarterly performance reports) sessions taking place to track the team's performance
• Strong computer skills including Excel, Microsoft Word, Cisco Systems
• Confident use of computer run phone systems
• Extremely skilled and confident with speaking to customers/other company departments over the phone and liaising with them for whatever is needed
• Effective communication skills, calm under pressure and attention to detail (data entry)

• Front of house staff
• Table service (taking food and drink orders, setting of cutlery once ordered, processing order at POS system)
• Making fresh juices, smoothies, and milkshakes
• General housekeeping of the cafe
• EFTPOS and POS system skills
• Greeted new customers, discussed specials, and took drink orders
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs

• Handling cash through the electric till
• Used/skilled in using EFTPOS machines and POS systems
• Greeting and interacting with customers and providing fast, efficient service
• Preparation of ingredients
• Advertising specials and displaying stock
• Answering telephone calls through the business phone
• Monitoring improvement and recommendations of younger staff performance
• Organising stock orders from outside suppliers
• Running the store 2-3 days a week when the owner was not present
• Organise the roster allocation of staff
• Stock take on food and supplies
• Opening/closing of the store including till count and float

• Served food and beverages promptly with focused attention to customer needs
• Running of coffees
• Use of electric till and experience with programmed POS systems and EFTPOS
• Opening and closing of the store
• General cleaning and tidying
• Face to face interaction with customers
• Bussed and reset tables to keep dining room and work areas clean
• Cultivated warm relationships with regular customers
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere