Eden Cairnie
Melbourne,VIC
Summary
I'm a positive and results-oriented professional with a strong work ethic and a wealth of experience in hospitality and sales-centric roles. With a first-class Honours Degree in International Tourism Management and a diverse background spanning three years of independent living in both Amsterdam and Australia, I bring a unique blend of academic excellence and real-world experience to the table. Throughout my career, I have honed my skills in account management, travel reservations, and hospitality, accumulating ten years of invaluable experience in customer-focused roles. As a confident great team player, I am seeking a customer-facing position where I can leverage my extensive background and skills.
Overview
11
11
years of professional experience
Work History
Reservations Manager
Get Lost Travel Group
02.2024 - 07.2024
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Liaised between agents, ensuring seamless communication and efficient problem resolution.
- Analysed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
Cocktail Bartender
Captain Baxter
08.2023 - 07.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Elevated guest experience with personalised cocktail recommendations based on their preferences.
- Enhanced bar efficiency by maintaining clean, organised, and well-stocked workspace.
- Trained new staff members.
Trip Coordinator
Global Work And Travel
08.2023 - 01.2024
- Enhanced customer satisfaction with detailed pre-trip information and personalised itineraries.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Assisted clients in selecting ideal destinations based on their specific needs and interests.
- Helped customers with passport and visa applications.
- Conducted thorough post-trip evaluations to identify areas for improvement and enhance future offerings.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Brisbane Airport
09.2022 - 03.2023
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Banana Labourer
Wadda Plantation
04.2022 - 07.2022
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Account Manager
YoungCapital
07.2019 - 07.2022
- Manage a diverse portfolio of online advertising accounts, generating the departments largest single deal worth €72,000.
- Maintained high client retention rate with timely communication and anticipating client needs.
- Increased sales revenue by identifying and pursuing new business opportunities.
Bar Manager
Upstairs Downstairs
10.2017 - 06.2021
- Created a welcoming atmosphere, fostering loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Closed out cash register and prepared cashier report at close of business.
Front of House Employee
Mercure Dunkenhalgh Hotel And Spa
09.2013 - 09.2017
- Bartending, food running & kitchen hand responsibilities.
Education
Honours Degree - International Tourism Management
Leeds Beckett University
Leeds, England05.2021
High School Diploma -
Burnley College
Burnley, England08.2017
Skills
Communication Skills: I have a proven ability to mirror behaviours and communicate effectively with diverse audiences As a trip coordinator, forming trusted relationships enhanced customer confidence, resulting in consistent sales
Adaptability: As a keen and quick learner, i’m always proactive in seeking feedback and taking initiative to tackle new topics to grow continually
Team Collaboration: As a trip coordinator, identifying and utilising fellow team members' strengths, whilst understanding mine, contributed to team goals Transparent communication was vital in this role as we frequently shared feedback and suggested ways to improve our work with one another
Self-management skills: I am extremely driven with a proven ability to deliver results I’m extremely self-motivated when working independently, maintaining focus and a well-organised workflow For 2 years at YoungCapital, I worked from the UK, isolated from my team in the Netherlands, I was solely reliant self-management to manage my Workload
Timeline
Reservations Manager
Get Lost Travel Group
02.2024 - 07.2024
Cocktail Bartender
Captain Baxter
08.2023 - 07.2024
Trip Coordinator
Global Work And Travel
08.2023 - 01.2024
Barista
Brisbane Airport
09.2022 - 03.2023
Banana Labourer
Wadda Plantation
04.2022 - 07.2022
Account Manager
YoungCapital
07.2019 - 07.2022
Bar Manager
Upstairs Downstairs
10.2017 - 06.2021
Front of House Employee
Mercure Dunkenhalgh Hotel And Spa
09.2013 - 09.2017
Honours Degree - International Tourism Management
Leeds Beckett University
High School Diploma -
Burnley College
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