Eden Cleaver
Gunnedah,NSW
Summary
I am a hard, dedicated and motivated worker. I am passionate about my career and hold extensive customer service experience. I am a perceptive communicator with the ability to converse with people from diverse backgrounds. I am a very friendly, punctual and reliable candidate who is an enthusiastic team member. Iam able to work autonomously and unsupervised. I am eager to continue to learn and grow, and look forward to new challenges.
Overview
15
15
years of professional experience
Work History
Parts Administrator
Hitachi Construction Machinery
2023.12 - Current
- Collaborate with sales team to provide accurate Part requirements and delivery timelines for customers.
- Streamline the parts ordering process for increased efficiency and reduced delivery times.
- Administer returns processing efficiently while adhering to company guidelines.
- Perform data entry tasks to maintain and update records in the inventory management software system.
- Manage relationships with suppliers to ensure timely deliveries and competitive pricing.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Establish team priorities, maintain schedules and monitor performance.
- Define clear targets and objectives and communicate to other team members.
- Trained new employees on parts administration procedures, increasing overall department productivity.
- Provide exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Establish an organised filing system that streamlined document retrieval and reduced misplaced files.
- Facilitate communication between departments, ensuring smooth operation and timely completion of projects.
- Streamline invoice processing, reducing average payment turnaround time.
Digital customer service concierge
Service NSW
2021.11 - 2023.10
- Engaging with diverse customer clientele, Face to face customer transactions, Attention to detail, Knowledge of POI, Operating computer systems - unify & cfm, Digital sales representative, Knowledge of customer enquires, Helping customers fill in correct forms and ensuring accurate documents are present, Over the phone service desk enquiries, Participation in Service NSW pop up locations, Confidence in operating Unify, Qflow and frontline help
Flood Recovery Hub - DRC
- Providing and fully understanding the services that are available to individuals and families experiencing a natural disaster and in a vulnerable state, Provide high quality support to clients, Attention to detail on clients, applications and additional paper work applicable to individuals for relevant grants and services, Experience working with clients experiencing trauma, Being supportive and collaborating with other organisations to achieve the best outcome for clients eg working with NSW Reliance, PMHC, Red Cross etc, Flexibility and adapting to work hours, Client focused, Self managing and understanding vicarious trauma, Ensuring a positive customer experience
Wesley Mission
2020.08
- Attending contact work, Picking up and dropping off clients, Observing the contact visit, Writing a contact review report, Observing case reviews, Observing case files, Answering Telephones, Helping with front reception, Observing supervisor tasks
Home duties
2017.08 - 2020.01
- Stay at home mother
Ware-house worker
Saltwater Wine / Stormriders
2017.06 - 2017.08
- Receive stock and allocate to correct store bay, Unpack and sort clothing, Apply security tag, Generate item numbers and barcodes
Home duties
2015.10 - 2017.06
- Stay at home mother
Supervisor
Majestic Cinemas
2014.09 - 2015.10
- Set up and monitor media projection system as well as shutting them down, Keep record of employees attendance and hours worked, Plan and establish work schedules, Motivate employees to improve customer service and equipment performance, Enforce safety regulations, Direct the work schedules of employees and allocate to work stations, Operate cash register, handle money and give correct change, Addressing customer complaints, Counting all employee cash floats, Counting and ensuring safe is at its correct balance before and after trading hours, Balance out EFTPOS transactions
Ware-house worker
Saltwater Wine / Stormriders
2013.11 - 2014.09
- Receive stock and allocate to correct store bay, Unpack and sort clothing, Apply security tag, Generate item numbers and barcodes
Retail assistant / barista
Saltwater Wine / Stormriders
2012.10 - 2013.11
- Retail - Assisting customers with enquirers and applying product knowledge, Answer store phone and provide information to caller, Makeup product display windows, Unpacking and ensuring all stock has been received, Replenish store products, Complete cash and EFTPOS transactions, Counting end of day cash float, Balancing out EFTPOS transactions, Café - Prepare and service coffees and cold beverages, Take customer orders, Prepare and serve menu items, Clean service and seating areas, Replenish café food items, Complete cash and EFTPOS transactions, Counting end of day cash float, Balance out EFTPOS transactions, Clean café area at end of day
Waitress / barista
The Coffee Club
2012.04 - 2012.10
- Clean and sanitise work areas, equipment, utensils and dishes, Take customer orders, Prepare and serve coffees and cold beverages, Serve food and beverages, Operate cash register, handle money and give correct change, Replenish stock, Count and ensure cash float is correct, Balance out EFTPOS transactions, Vacuum and mop dinning area
Receptionist
Port Property Services
2009.10 - 2011.12
- Operate telephone and switchboard to answer and forward phone calls, Providing information, taking message and scheduling appointments, Greet customers, determine nature and purpose of visit and direct / escort them to specific destination, Money handling, Receive rental payments and record receipts, Complete and balance all banking for online rental payments made, Perform all administrative tasks such as proofreading, transcribing written information, operating calculators and computers to work with rental records, invoices balance sheets and other documents, File and maintained records, Provide information on rental properties, Collect, sort and distribute mail and messages, Keep a current record of staff whereabouts and availability, Daily banking and mail
Education
Certificate IV - Community Services -
Tafe NSW
12.2020
Prepare and serve espresso coffee -
Tafe NSW - Port Macquarie
05.2012
Certificate III - Property Services -
Tafe NSW - Port Macquarie
10.2010
Year 12 -
Newman Senior Technical College - Port Macquarie
11.2009
Skills
- Friendly, Positive Attitude
- Strong Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Calm Under Pressure
- Active Listening
References
- Luke Toovey - Hitachi Cinstructon Machinery 0408 675 532
- Roger Neader - Hitachi Construction Machinery tba
- Rhiannon Rigoni, Service NSW Supervisor 0407 416 541
- Nicole Allen, Personal 0423 649 739
Timeline
Parts Administrator
Hitachi Construction Machinery
2023.12 - Current
Digital customer service concierge
Service NSW
2021.11 - 2023.10
Wesley Mission
2020.08
Home duties
2017.08 - 2020.01
Ware-house worker
Saltwater Wine / Stormriders
2017.06 - 2017.08
Home duties
2015.10 - 2017.06
Supervisor
Majestic Cinemas
2014.09 - 2015.10
Ware-house worker
Saltwater Wine / Stormriders
2013.11 - 2014.09
Retail assistant / barista
Saltwater Wine / Stormriders
2012.10 - 2013.11
Waitress / barista
The Coffee Club
2012.04 - 2012.10
Receptionist
Port Property Services
2009.10 - 2011.12
Flood Recovery Hub - DRC
Certificate IV - Community Services -
Tafe NSW
Prepare and serve espresso coffee -
Tafe NSW - Port Macquarie
Certificate III - Property Services -
Tafe NSW - Port Macquarie
Year 12 -
Newman Senior Technical College - Port Macquarie
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