Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Eden Edwards

Geelong,VIC

Summary

Enthusiastic Veterinary university student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Intending on gaining some knowledge outside the university walls in a field i am passionate about.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Bunnings Warehouse
Geelong North , Vic
09.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Processed customer adjustments to maintain financial accounts.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.

Sandwich Artist

Subway
Lara, VIC
06.2016 - 12.2019
  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Retail Sales Assistant

Ozmosis
Corio, Vic
11.2017 - 04.2018
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Helped customers complete purchases, locate items and join reward programs.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Logged reports, expenses, receipts and sales documents into digital database.

Education

Bachelor of Science - Bachelor of Veterinary And Wildlife Science

Federation University Australia
Ballarat, VIC
12.2023

High School Diploma -

Lara Secondary Collage
Lara
11.2020

Certificate II - Animal Management

The Gordon
East Geelong
11.2020

Skills

  • POS Systems and Ordering Platforms
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Active Listening
  • Invoice Preparation
  • Payment Processing
  • Teamwork and Collaboration
  • Appointment Scheduling

Timeline

Customer Service Representative

Bunnings Warehouse
09.2019 - Current

Retail Sales Assistant

Ozmosis
11.2017 - 04.2018

Sandwich Artist

Subway
06.2016 - 12.2019

Bachelor of Science - Bachelor of Veterinary And Wildlife Science

Federation University Australia

High School Diploma -

Lara Secondary Collage

Certificate II - Animal Management

The Gordon

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Eden Edwards