Eden Hamill

• Managed customer service operations, ensuring timely and accurate order fulfillment.
• Trained new staff on operational procedures and safety protocols.
• Oversaw inventory management, minimizing stock discrepancies through regular audits.
• Implemented process improvements to enhance workflow efficiency in service delivery.
• Coordinated with kitchen staff to maintain quality standards during peak hours.
• Developed training materials to support onboarding of new employees effectively.
• Fostered a positive team environment, enhancing collaboration among staff members.

Courteously greet clients and announce their arrival to the necessary departments including housekeeping and food and beverage attendants. Handle incoming calls on a multi-line phone system and direct them to the correct staff member while answering general inquiries as required. Maintained security and telecommunications system as trained by manager. Efficiently processes updated client information and payments into database (RMS System & POS) Processed guests' check ins and outs while providing excellent customer service. Improved front-desk efficiencies while providing positive customer service by dealing with complaint resolutions and receiving customer feedback.

• Trained and mentored staff to enhance performance and customer engagement.
• Developed and implemented promotional strategies, increasing customer footfall.
• Managed inventory levels, optimizing supply chain processes for cost efficiency.
• Conducted regular staff meetings to align team goals and improve communication.
• Analyzed customer feedback to refine menu offerings and service delivery.
• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Ensured compliance with health regulations, maintaining a safe environment for customers and staff.
• Delivered excellent customer service experiences by addressing concerns promptly and professionally.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

• Lead the team on duty on providing outstanding service
• Monitored and analyzed financial performance, identifying cost-saving opportunities that resulted in a 5% reduction in expenses and a 10% increase in profit margins
• Completion of staff rosters on online portal Employment Hero and the processing of pay roll and timesheets effectively.
• Heavy focus on the smooth running of the floor, maintaining all reservations and bookings and host the weekend events
• Performing opening and closing duties, the locking up of the premises six nights a week
• Hire and train new employees and provide ongoing support and training for front of house staff ensuring they are kept busy at all times
• Liaise with the head chef in the creation of food items and menus, creating special dishes and the overall planning of events and bank holidays.
• Oversee all front of house and back of house operations including staffing for kitchen hands, waiters and chefs

• Demonstrate positive leadership characteristics which inspire other team members to meet and exceed these standards
• Monitor the restaurants cash flow and settle any outstanding bills or invoices
• Complete weekly phone calls with suppliers, ordering stock and maintaining rapport with the clientele.
• Ensure customer satisfaction through always promoting excellent customer service and showing genuine care and comfort for all guests
• Oversee the timely provision of drinks and food to a consistently high standard
• Ensures all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work.