Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eden Magee

Chirnside Park,VIC

Summary

I am a Bachelor of Biomedical Science student studying full-time at Deakin University. I work part time in retail and have for 5 years. I have various skills relating to customer service including management in high stress situations and conflict resolution. I can stand up in times of need and be a leader when necessary and I can also be apart of team and work collaboratively with anyone. I also have digital literacy skills and I am a fast learner. I'm a hard worker, proactive independent individual, looking forward to expanding my workplace skills.

Overview

6
6
years of professional experience

Work History

Retail Employee

Coles Supermarket
11.2018 - Current
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression on the phone.

Fast Food Crew Member

McDonald's Restaurant
11.2017 - 11.2018
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Greeted customers promptly and took orders to keep flow of traffic moving.

Education

Bachelor of Biomedical Science - Science

Deakin University
Melbourne, VIC
11.2024

VCE -

Lilydale Heights Secondary College
Lilydale, VIC
11.2020

Skills

  • Reliability and Punctuality
  • Organizational Skills
  • Positive Attitude
  • Telephone Etiquette
  • Customer Service Excellence
  • Problem Solving
  • Multitasking Abilities
  • Computer Literacy
  • Customer Engagement
  • Decision Making
  • Effective Communication
  • Stock Replenishment
  • Time Management
  • Cash Handling
  • Interpersonal Skills
  • Conflict Resolution
  • Problem-Solving
  • Self-Checkout Assistance
  • Listening Skills
  • Excellent Communication
  • Teamwork and Collaboration
  • Empathy and Understanding
  • Patience and Tolerance

Accomplishments

Victorian Certificate of Education (2020)

Completed and Obtained Duke of Edinburgh Gold, Sliver and Bronze awards (2017-2020)

Timeline

Retail Employee

Coles Supermarket
11.2018 - Current

Fast Food Crew Member

McDonald's Restaurant
11.2017 - 11.2018

Bachelor of Biomedical Science - Science

Deakin University

VCE -

Lilydale Heights Secondary College

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Eden Magee