Eden Mottershead
Tweed Heads,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Restaurant Waiter
Hoi Shing
12.2022 - 02.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Received phone orders from call-in customers from a wide variety of cultural backgrounds.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Customer Sales Assistant
Fishermen's Co-op
08.2021 - 07.2022
- Enhanced customer satisfaction by providing timely and accurate product information.
- Streamlined sales processes for increased efficiency and improved customer experience.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Collaborated with team members to achieve monthly sales targets consistently.
- Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
Retail Shop Assistant
Le Plateau Bakery
12.2020 - 02.2021
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Maintained a clean and organized store environment, enhancing the overall experience.
- Achieved sales targets by effectively promoting store products and upselling items when appropriate.
- Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
Education
High School Diploma -
Richmond Christian College
Ballina, NSW12.2022
Skills
- Service Quality
- Order Taking
- Food Presentation
- Professionalism
- Task Focus
- Excellent Communication
- Physical Stamina
- Positive Attitude
Certification
Responsible Service of Alcohol
Learner Driver's Licence
Timeline
Restaurant Waiter
Hoi Shing
12.2022 - 02.2024
Customer Sales Assistant
Fishermen's Co-op
08.2021 - 07.2022
Retail Shop Assistant
Le Plateau Bakery
12.2020 - 02.2021
High School Diploma -
Richmond Christian College
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