Eden Nguyen

• Analysed sales KPIs using Excel and SQL, delivering insights that drove a 15% revenue increase through targeted promotions and customer engagement strategies.
• Conducted inventory audits with data-driven clearance strategies, reducing overstock by 20% through trend analysis and forecasting.
• Collaborated with general manager and logistics teams to streamline operations, presenting data insights that improved process efficiency by 10%.
• Managed POS and network systems, ensuring accurate data flow for sales and inventory, enhancing transaction reliability.
• Maintained a clean, safe, and organised store environment to enhance the customer experience.

• Developed interactive Power BI dashboards to monitor HR metrics, increasing stakeholder access to key data by 30% based on user feedback.
• Queried large datasets using SQL to extract actionable insights, supporting dashboard development and reporting needs.
• Collaborated with cross-functional teams, including IT and managing director, to design user-friendly reporting tools and improve dashboard usability by 25%.
• Presented data insights to non-technical stakeholders, increasing decision-making transparency and adoption of reports.