Eden Thornton
Melbourne,VIC
Summary
I am a young professional looking for part time work who through my studies and work experience, am a highly skilled problem solver with a passion for creating innovative solutions. With the experience that I have obtained so far, I have an aptitude for learning and the ability to work independently or in a team. I'm constantly seeking new challenges to expand my skill set and contribute to the success of organisations I'm involved in. Being an experienced supervisor involved leading team members to on-time job completion, assigning tasks, training employees, providing feedback, mediating interpersonal conflicts and implement company procedures. I have excellent communication and listening skills and I can provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Catch Giffnock Restaurant
05.2021 - 01.2024
- I was a supervisor at a distinguished restaurant in the south side of Glasgow until relocating to Melbourne.
- I was responsible for overseeing day-to-day operations of the establishment, ensuring the costumers receive quality service and that the restaurant runs efficiently.
- This position highlights several desirable skills, For example, my leadership and communication skills as I must motivate and lead a team of employees that work together cohesively.
- It also highlights my organisational and problem-solving skills because as a supervisor I must be highly organised to manage a fast-paced environment whilst also being able to quickly identify and resolve problems during daily operations.
- My time management and attention to detail are also exhibited as I must manage my time effectively, prioritise tasks and ensure all tasks are completed on time whilst also ensuring all aspects of the restaurants are in line with the standards associate with the establishment.
Customer Assistant
Pandora
03.2022 - 09.2023
- I was a customer assistant at the internationally known jewellery company Pandora. My time here fully developed my retail and customer service skills.
- I improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- I assisted in increasing sales through upselling and cross-selling products to meet customer needs as well as provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
- I also streamlined the checkout process for faster transactions, enhancing overall customer experience.
- Importantly, I maintained a clean and organised store environment, promoting an inviting atmosphere for customers, whilst also managing multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
Associate
Gardiner & Theobald LLP
06.2021 - 08.2021
- I completed 3 months of full-time work experience at a distinguished chartered surveyor company based in Glasgow city centre.
- I performed tasks such as evaluating measurements using complex architectural computer equipment, calculating pricing of multiple site schemes and presenting my findings into a detailed spreadsheet.
- I was able to work effectively on my own as well as with my colleagues if I needed any assistance.
- I found it helped me develop new abilities such as following important instructions accurately when using the company computer system.
- I was also able to grasp the processes of my tasks easily and quickly, enabling me to complete the work efficiently.
- I had several introductions with visitors to the company, which helped improve my communication skills and confidence interacting with people in a business environment.
Education
Masters in Aero-mechanical Engineering (MEng) -
Royal Melbourne Institute of Technology
Melbourne, VIC06.2026
Skills
- Operations Management
- Store/Floor Organisation
- Product Knowledge
- Complaint Handling
- Process Improvement
- Strategic Planning
- Staff Cooperation/Management
- Data Analytics
- Cash Handling
Accomplishments
- EDT Industrial Cadets Gold Project, 08/2021 - 05/2022, A design brief was given to us which consisted of the task of researching and designing an environmentally friendly form of transport to be implemented in the CBD of Glasgow. We as a group worked over the course of 9 months to research and create a sustainable method of transport that would be well suited to Glasgow's structure and people. Through a thorough analysis of available options, we decided on autonomous vehicles using line following technology. We then created a prototype of such and presented our project to a board of judges. And fortunately, our project won the award against schools all over Scotland. This project enhanced my attention to detail, group project management and critical thinking skills rigorously.
- Female into Engineering Award, 2021, I received this award at the end of my studies from my high school, as I was vigorously involved and in charge of many engineering-based clubs and competitions throughout my 6 years at the school. This shows my commitment to pursuing my desire to become a successful engineer who completes all my work and responsibilities to the highest standard.
Hobbies and Interests
- University Ski Team
- University Women’s Football
Certification
VIC RSA (Australia)
NVQ Certificate in Hospitality - Level 2 (UK)
HSQE Food Hygiene Certificate - Level 2 (UK)
Timeline
Customer Assistant
Pandora
03.2022 - 09.2023
Associate
Gardiner & Theobald LLP
06.2021 - 08.2021
Supervisor
Catch Giffnock Restaurant
05.2021 - 01.2024
Masters in Aero-mechanical Engineering (MEng) -
Royal Melbourne Institute of Technology
VIC RSA (Australia)
NVQ Certificate in Hospitality - Level 2 (UK)
HSQE Food Hygiene Certificate - Level 2 (UK)
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