Eder Pessoa
Brisbane,Australia
Summary
I am a dynamic professional with experience in process mapping, rework reduction, and marketing strategies. I've contributed to operational efficiency and management indicators at companies like Group Software and Rubi Startups. With advanced skills in Excel and tools like Bizagi, I am dedicated to achieving results and have experience in the commercial sector and customer service.
Overview
4
4
years of professional experience
Work History
Process intern
Group software
03.2023 - 12.2023
- Development and analysis of business processes
- Creation of procedure manuals
- Development of result-tracking models in Business Intelligence (BI).
Process intern
Rubi startups
12.2021 - 03.2023
- Participated in the complete process mapping of the company
- Contributed to the design of processes for PET De Todos
- Developed and monitored management indicators
- Assisted in the development of Standard Operating Procedures (SOPs) and flowcharts.
Salesman
FCK Pré-moldados
01.2021 - 09.2021
- Identify and pursue new business opportunities within the industrial sector
- Maintain and nurture relationships with existing clients
- Achieve and exceed sales targets set by the company
- Present and sell products or services to industrial clients, understanding their specific needs
- Offer tailored solutions to meet client requirements
- Conduct regular client visits to strengthen relationships and identify new opportunities.
Salesmen
Point Do Milkshake
08.2019 - 01.2021
- Customer Service: Greet and assist customers.
- Product Knowledge: Recommend flavors and toppings.
- Sales Skills: Upsell items to enhance orders.
- Order Processing: Accurately take and fulfill orders.
- Cash Handling: Manage transactions efficiently.
- Store Maintenance: Keep the store clean and organized.
Education
Bachelor of Science - Production Engineer
PUC MG
Belo Horizonte12.2025
No Degree - General Enclish
ILSC
Brisbane08.2024
Skills
- Project Support
- Sales and marketing strategies
- Lead prospecting
- Upselling and Cross Selling
- Customer Relationship Building
- Analytics
- Meeting Coordination
- Presentations
- Quick Learner
- Relationship Building
Qualifications
- Experience in process mapping, resulting in rework reduction and increased efficiency.
- Collaboration in the company's documentation for the sale of PET De Todos.
- Participation in the development of marketing strategies to gain a larger number of followers.
- Advanced skills in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Conducting meetings and organizing documents.
- Experience in creating flowcharts using Bizagi and Microsoft Visio.
- Experience in the commercial sector, customer service, and drafting commercial proposals.
- Disciplined and results-driven.
- Former swimming athlete at Minas Tênis Clube, demonstrating dedication and teamwork.
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Process intern
Group software
03.2023 - 12.2023
Process intern
Rubi startups
12.2021 - 03.2023
Salesman
FCK Pré-moldados
01.2021 - 09.2021
Salesmen
Point Do Milkshake
08.2019 - 01.2021
Bachelor of Science - Production Engineer
PUC MG
No Degree - General Enclish
ILSC
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