Edgar Francisco Cabrera Rodriguez
Saint Albans,VIC
Summary
Successful Personal Care Attendant with 10 years of experience Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Assistant
Mangos Entertaiment
11.2021 - Current
- Answered customer questions about product availability and quality.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 50 + incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
Personal Care Attendant
James Barker House, Salvation Army
03.2012 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
Customer Service Assistant
Sta Ana Tapas Bar
11.2010 - 04.2015
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 40 + incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Described product highlights and benefits to help guide purchasing decisions.
Education
Certificate III in Aged Care - Ager Care
08.2010
Advance Diploma In Hospitality Management - Hospitality Management
06.2009
Skills
- Cash Register Operations
- Suggestive Selling
- Training and Development
- Collaborative Environments
- Cash Handling
- Operating Telephones
Hobbies
I enjoy cooking, also I like reading, dancing, listening music and singing, as well as going to the gym
Timeline
Customer Service Assistant - Mangos Entertaiment
11.2021 - Current
Personal Care Attendant - James Barker House, Salvation Army
03.2012 - Current
Customer Service Assistant - Sta Ana Tapas Bar
11.2010 - 04.2015
New Force Recruitment & Training - Certificate III in Aged Care, Ager Care
Hales Institute - Advance Diploma In Hospitality Management, Hospitality Management
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