Edgar Velasco
Colebee
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Goal-oriented Customer Service Manager with Number years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
25
25
years of professional experience
Work History
Customer Service Manager
Myer Pty Limited
08.1999 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor Of Science In Business Administration - Computer Management
National College of Business And Arts
Manila03.1994
Skills
- Customer Service and focused
- Problem Solving
- Customer Relations
- Training and mentoring
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team Building and Leadership
Timeline
Customer Service Manager
Myer Pty Limited
08.1999 - Current
Bachelor Of Science In Business Administration - Computer Management
National College of Business And Arts
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