Edgard Santos
Marrickville,Australia
Summary
Dedicated professional committed to providing exceptional assistance to team members and clients. Highly skilled in coordinating appointments, organizing mail, and collecting messages for smooth office communication. Known for maintaining a positive and upbeat attitude, with a strong ability to build and nurture relationships.
Overview
21
21
years of professional experience
Work History
Scheduler – MDL Faults
Zinfra
11.2022 - Current
- Plan/schedule work
- Define job sequence.
- Define internal labour requirements.
- Define materials, tools, and equipment.
- Define job specific requirements.
- Prepare job pack.
- Develop rolling schedule to dispatch.
- Manage schedule changes.
- Dispatch work order schedule to crews
- Manage in day Jjeopardise.
- Escalate work back to job planning.
- Inform customers.
MDL Data Technician
Zinfra
11.2019 - 01.2022
- Commissioning papers
- Data review, analytics and problem solving.
- Project support
- Remote metering
- Metering report
- Network connectivity viability
- MDLs setups
- Cabling management
- End connections MDL and meter side
- Metering testing
- Metering correction
MDL Data Technician
Select Solutions
09.2017 - 01.2019
- Administrative data input-output with excel and SAP.
- Commissioning papers
- Data review, analytics and problem solving.
- Remote metering
- Metering report
- Network connectivity viability
- MDLs setups
- Cabling management
- End connections MDL and meter side
- Metering testing
- Metering correction
Owner
CEI (Commerce Evolution Computing)
10.2010 - 06.2016
- Servers Administration
- Network installs
- Remote support
- Onsite support
- Computers and parts repair
- Computer sales
- SMD and PCB repair/maintenance
Computer Network and Infrastructure Technician
Log Net Telecommunications
07.2008 - 10.2010
- Hardware setup
- Server administration
- Network Management
- Security policies implementations (firewalls and Routers and Switches configurations)
- On-site support
Sales and Service Technician
HP Printers Store
02.2004 - 06.2006
- Computer sales
- Hardware technician
- Printer technician
Helpdesk Support Role Lv1
State BA Consul of Camaçari city
10.2004 - 01.2006
Windows/ Linux / OSX
- Remote configuration support
- On-site support
Helpdesk Support Role
SEDUC (Education Office)
10.2004 - 01.2006
- Remote support
- Security system setup
- Help desk.
- Hardware maintenance
- Network configuration
- Preventive maintenance
Education
Cyber Security Advanced Diploma IV -
TAFE
Meadowbank 12.2023
Diploma in Information Technology - Information Tecnology
AUSTRASIA ACADEMIES
Sydney, NSW01.2018
Computer Networks - Computer Networking And Telecommunications
UNIME Brazil
Lauro De Freitas BA01.2014
Skills
- Wireless Networking
- Network VLAN/ WAN/ Routing/TCP/IP
- Remote Support
- Windows/ Linux / OSX knowledge
- Hardware Installation and Troubleshooting
- Software configuration
- Data Entry / Data Recovery
- Virtualization Technologies
- System Upgrades
- SAP ERP
- Microsoft Office Suite
- Customer Service / Teamwork and Collaboration
- Schedule Management / Resource Planning / Time Management
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Scheduler – MDL Faults
Zinfra
11.2022 - Current
MDL Data Technician
Zinfra
11.2019 - 01.2022
MDL Data Technician
Select Solutions
09.2017 - 01.2019
Owner
CEI (Commerce Evolution Computing)
10.2010 - 06.2016
Computer Network and Infrastructure Technician
Log Net Telecommunications
07.2008 - 10.2010
Helpdesk Support Role Lv1
State BA Consul of Camaçari city
10.2004 - 01.2006
Helpdesk Support Role
SEDUC (Education Office)
10.2004 - 01.2006
Sales and Service Technician
HP Printers Store
02.2004 - 06.2006
Cyber Security Advanced Diploma IV -
TAFE
Diploma in Information Technology - Information Tecnology
AUSTRASIA ACADEMIES
Computer Networks - Computer Networking And Telecommunications
UNIME Brazil
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