Edie Hodges
Bulli,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bunnings Warehouse
10.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Barista Shift Lead
Rose Lone
05.2023 - Current
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Served customers quickly and efficiently and created strategies to prevent delays.
Food Service Team Member
SUBWAY®Restaurants
07.2019 - 12.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Sales Associate
Chatterbox Market
07.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Certificate 3 - Make-Up
West Wollongong Tafe
West WollongongHigh School Diploma -
Bulli High School
Bulli, NSW09.2022
Skills
- Work Planning and Prioritization
- Product Recommendations
- Shop Opening and Closing
- Bank Deposits
- POS Systems
- Inventory Management
- Retail Operations
- Paperwork Processing
- Data Entry
- Conflict Mediation
- Shipment Preparation
- Product Packaging
Certification
Working with Children Check
Timeline
Barista Shift Lead
Rose Lone
05.2023 - Current
Customer Service Representative
Bunnings Warehouse
10.2020 - Current
Food Service Team Member
SUBWAY®Restaurants
07.2019 - 12.2020
Sales Associate
Chatterbox Market
07.2019 - 08.2019
Certificate 3 - Make-Up
West Wollongong Tafe
High School Diploma -
Bulli High School
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