Edina Begic
Sydney,NSW
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for aged care cases.
Overview
4
4
years of professional experience
Work History
Caseworker
IWAA
Sydney, NSW
08.2023 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualised plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Facilitated client support groups to provide resources and assistance.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Conducted regular spot checks with clients to ensure compliance with home care employee standards.
- Monitored a significant volume of home care employees and shifts, accurately processed their payroll for each pay period.
- Successfully managed aged care social outings, overseeing all aspects of event coordination. This included organising transportation, extending invitations to clients, arranging engaging activities and presentations, as well as producing marketing videos to enhance the company’s public profile.
- Conduct thorough risk assessments for the administrative front desk operations for 4 weeks, identifying potential vulnerabilities and implementing strategic solutions to mitigate risks.
- Handle emergency calls with efficiency and composure, ensuring appropriate actions are taken swiftly to resolve any issues
Logistics Team Member
Toll Group
01.2021 - 03.2023
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimising delays.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritised teamwork and collaboration.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Continuously updated knowledge of industry trends, best practices, and regulatory requirements to ensure the company remained competitive within the marketplace while maintaining compliance with all applicable rules or standards.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
Team Member
XS Espresso
03.2020 - 09.2020
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximise performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Cecil Hills High School
Cecil Hills, NSWBachelor Of Social Work - Psychology
Swinburne University of Tech
Melbourne, VICSkills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client Advocacy
- Client Engagement
- Professional boundaries
- Self-awareness
- Proficient in Traccs software
- Home inspections
- Case Documentation
Languages
English
Native or Bilingual
Bosnian
Full Professional
Turkish
Limited Working
Timeline
Caseworker
IWAA
08.2023 - Current
Logistics Team Member
Toll Group
01.2021 - 03.2023
Team Member
XS Espresso
03.2020 - 09.2020
Cecil Hills High School
Bachelor Of Social Work - Psychology
Swinburne University of Tech