EDISON DOLCEY ARIAS AVILA
Footscray,VIC
Summary
Team-minded Customer Service Administrator offering many years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with establishcompany.
Overview
15
15
years of professional experience
Work History
Customer Service Administrator
Cheeky Foods
Laverton North , VIC
07.2021 - Current
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Developed strategies to improve the quality of services based on analysis of customer feedback data.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Processed orders received from customers via telephone or online channels accurately.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Regularly updated customer service database to reflect new information including address changes and contact details.
- Supervised product shipments, ensuring delivery by correct freight company.
- Contacted customer service manager for critical issues needing immediate attention.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Kitchen Hand
The Esplanade Hotel Restaurant
St Kilda , VIC
12.2020 - 07.2021
- Cleaned dishes, pots, pans and utensils.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Set up serving trays for events or parties.
Cleaner
Consolidated
Melbourne , VIC
03.2019 - 04.2021
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
Bank Manager
Banco Agrario de Colombia
Colombia , Boyaca
01.2010 - 06.2018
- Developed and implemented strategies to increase customer satisfaction ratings.
- Conducted quarterly performance reviews for branch employees.
- Created and maintained a positive work environment within the branch.
- Analyzed financial data to identify trends and opportunities for improvement.
- Monitored loan portfolio performance, risk management activities, and compliance with regulatory requirements.
- Prepared monthly reports on branch operations and submitted to corporate office.
- Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Reviewed customer complaints and took appropriate action as needed.
- Evaluated new products for suitability within the bank's offerings.
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
- Coordinated with other branches to ensure smooth operation across all locations.
- Assisted customers with account openings, closings, transfers, payments.
- Maintained strict confidentiality of customer information at all times.
- Identified areas of operational weakness or potential fraud risks in the bank's systems.
- Developed marketing plans for new products and services offered by the bank.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
Education
High School Diploma -
Sacred Heart International College
Melbourne, VIC08-2021
MBA - Senior Management
Universidad Militar Nueva Granada
03-2015
BBA - Economist
Universidad Pedagogica Y Tecnologica De Colombia
Colombia07-2010
Some College (No Degree) - Graduated Diploma Leadership And Management
Sacred Heart International College
Melbourne, VICSome College (No Degree) - Certificate IV Leadership And Management
International House College
Melbourne Some College (No Degree) - Advanced Diploma Leadership And Management
Sacred Heart International College
Melbourne, VICSkills
- Customer Needs Assessment
- Information Updates
- Scheduling appointments
- CRM Software
- Telephone Etiquette
- Account Management
- Data Management
- Front office administration
- Shipping and receiving understanding
- Troubleshooting
- Corporate policies
- Customer service excellence
- Interdepartmental communication
Timeline
Customer Service Administrator
Cheeky Foods
07.2021 - Current
Kitchen Hand
The Esplanade Hotel Restaurant
12.2020 - 07.2021
Cleaner
Consolidated
03.2019 - 04.2021
Bank Manager
Banco Agrario de Colombia
01.2010 - 06.2018
High School Diploma -
Sacred Heart International College
MBA - Senior Management
Universidad Militar Nueva Granada
BBA - Economist
Universidad Pedagogica Y Tecnologica De Colombia
Some College (No Degree) - Graduated Diploma Leadership And Management
Sacred Heart International College
Some College (No Degree) - Certificate IV Leadership And Management
International House College
Some College (No Degree) - Advanced Diploma Leadership And Management
Sacred Heart International College
Similar Profiles
Nischal DhakalNischal Dhakal
Factory Hand at Cheeky Brothers Creative FoodsFactory Hand at Cheeky Brothers Creative Foods
Dipendra NepalDipendra Nepal
Base Room Leader at Cheeky Brothers Creative FoodsBase Room Leader at Cheeky Brothers Creative Foods
Dakari CatesDakari Cates
Vinyl Installer at Cheeky BuggerVinyl Installer at Cheeky Bugger