EDITH LAURA BLACKSTOCK
Kedron,QLD
Summary
Results-driven professional with excellent time management and problem-solving skills, seeking position as Operations Coordinator/Controller. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Customer orientated and personable. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
41
41
years of professional experience
Work History
Air Service Agent
Avcair
Brisbane, Queensland
04.2022 - 06.2022
- Manage FBO lounge, including dry stocks and drinks
- Maintained excellent attendance record, always arriving to work on or before time
- Enter daily flights and associated charges on Myairops (airworthiness management software)
- Managed weekly schedule for King Air aircraft stationed in Toowoomba.
- Quotations on Lear Jet 60's and King Air 200's and 350
- Meet and greet VIP and VVIP's including Australian Prime Minister
- Request ground handling from other FBO's for all Avcair flights
- Do Trip Sheets on Schedaero
- Manage remote Customs Clearance for VIP passengers
- Order catering for VIP flights and flight crew
- Schedule flights on Schedaero
- Dispatch Aeromedical flights
- Designed a spreadsheet to better manage timeous response to quote requests
- Worked flexible hours
- Used critical thinking to make decisions
- Demonstrated respect, friendliness and willingness to help wherever needed.
Operations Controller
Hevilift Australia (Fixed Wing)
Brisbane, Queensland
01.2019 - 10.2019
- Responsible for maintaining the integrity of company operations by coordinating resources, minimizing disruptions, optimizing customer service, minimizing costs and maximizing resource utilization whilst ensuring requirements of engineering, commercial, flight operations and airports are met.
- Provide timely and accurate information and effectively communicate this within Operations Team.
- Monitor aircraft movements and maintain schedule integrity around on-time performance for both Ad Hoc charters and scheduled contract operations.
- Co-Ordinate with Continuing Airworthiness Manager to action both planned and unplanned fleet maintenance into flying schedule.
- Load all aircraft movements in Ops control software and ensure customer demands are always met.
- Manage long-term Flight and Cabin Crew roster using Air Maestro in close cooperation with Heads of Flight and Cabin crew.
- Manage disruptions in flight schedule and crewing roster and ensuring timely availability of aircraft and crew to meet customer demands.
- Maintain regular communications with down line ports during disruptions.
- Manage Ad Hoc flight requests and prepare trip quotes together with CEO, Head of Flight Operations and Continuing Airworthiness Manager.
- Assist when needed with check-in process and ensure effective coordination with the ground handler.
- Ensure slot compliance through liaison with Air Services Australia, using Metron web site interface.
- Coordinate operational requirements and resources.
- Effectively communicate with customers to ensure recovery of operation during periods of disruption.
- Ensure safety and security of all people, assets, systems and procedures engaged in or associated with the airline through compliance with company policy.
- Coordinating flights with clients and outstations
- Arrange catering for all flights
- Request and obtain pavement clearances when necessary.
- Arrange ground handling at all airports that aircraft operate to.
- Overseeing ground handling operations
- Manage crew accommodation and flight bookings
- Manage away from base accommodation for crew with customers (mining industry)
- Arrange refuelling for all flights
- Initiate ERP when necessary
- Resigned this position when my husband was transferred to our corporate office in a senior management position.
Operations Coordinator
Permits4Africa
Cape Town/Pretoria
01.2014 - 11.2018
- Provide clients with permits and clearance service as well as air and ground regulations for the region
- Overflight and Landing Clearances for Charter, Business, Private, Ferry and Medivac flights.
- Fast and accurate communication and information supplied to customers
- Arrange fuel at necessary stops
- Assist Assisting passengers with arriving and departing process including baggage handling, checking in, passport control and immigration
- Transport for crew and passengers
- Catering for crew and passengers
- Hotel Accommodation for crew and or/passengers
- Coordinate Departure slots with Air Traffic Control
Artist
Self Employed
01.2008 - 10.2013
- Skilled in a variety of art forms, conducted classes
- Stained Glass
- Bear Making
- Decoupage
- Quilting
- Digital Photography
- Mixed Media
- Oil Painting
- Scrapbooking
- Revamping furniture
Sales Clerk
Hedges Garden Center (family Owned)
Knysna
01.2004 - 11.2008
- Assisted customers by finding plants best suited for their needs
- Placed new merchandise on shelves and racks in appealing, organized arrangements
- Kept front check out area clean and organized for efficient service.
- Stock control and ordering of all hard landscaping materials, decorative garden ornaments and fertilizers
- Propagate new plants
- Advised clients on plant pests and diseases and corrective treatment thereof
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
Temporary Assignment
Air Traffic And Navigation Services
Johannesbut
01.2000 - 10.2003
- Simulator pilot/instructor training Air Traffic Controllers at the Aviation Training Academy in Johannesburg.
- Worked flexible hours.
Temporary Assignment
Heliquip Helicopter Charter
Rand Airport
01.2000 - 10.2003
- Worked flexible hours; night, weekend, and holiday shifts.
- Quotation requests
- Sourcing necessary aircraft and crew
- Flight preparation including Flight Planning
- Arrange Refueling
- Obtaining weather forecast and general office admin
- Meet and greet passengers
- Issue tickets
- Per Diem payments
- Hotel bookings and transfers
Temporary Assignment
Telkom Pty Ltd
Midrand
01.2000 - 10.2003
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Organized envelopes, postage and mail correspondence for management, coordinating with delivery and courier services.
- Filed paperwork and organized computer-based information.
- Handled incoming and outgoing mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Receptionist
Dr Human And Mienie
Pretoria
06.1998 - 03.2000
- Managed phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Completed and filed financial documentation for accounting purposes.
- Reconciled medical aid and patient payments
- Credit Control
- Printed and distributed patient and medical aid bills
Flight Coordinator and Planning Coordinator
SAFAIR (PTY) LTD
Johannesburg
01.1994 - 04.1998
- Safair is a Johannesburg based aircraft leasing and charter company
- Operations room staff were responsible for efficient operation of a fleet of Hercules L382 aircraft, conducting operations in Humanitarian Aid and Relief Industry, doing air drops and evacuations and Search and Rescue Missions
- Also controlled 7 Boeing 727-200 aircraft which were deployed into operations for local and domestic carriers including Sun Air, Inter Air and Phoenix and controlled aircraft for Air Transkei who operated BAE146 aircraft, doing freight runs at night and day time passenger flights
- Flight coordinators were responsible for day to day running of the airline's operational control centre.
- As senior operations coordinator I was responsible for following:
- Supervising Flight Coordinators
- Forward planning to reduce disruption of flight program
- Overall responsibility of operations room
- Training new coordinators in Flight Planning and performance
- Training staff to pass their radio license exams, a requirement of SA Civil Aviation Authority
- Provide staff with thorough knowledge of airline's operating procedures
- Roster staff for manning of ops room and operations drivers, taking care to minimize overtime
- The drivers were responsible for crew transportation and collection of relevant aviation documents required on daily basis
- Scheduling leave for coordinators and Ops drivers
- Calculating overtime for coordinators and drivers
- Consulted on hiring of new employees for Operations Room and drivers/
- Advised other departments of operational issues which may affect the airline's performance
- Ensure provision of documentation support to flight crew
- Provide record of flight operations including arrival and departure information
- Train staff in Flight and Duty Limitations and Crew legalities
- Only the Ops Room was manned 24/7 and staff would be responsible for rostering crew if needed for a flight developed after normal working hours
- Ensure continuous flight watch was kept
- Responsible to ensure all medical aid kits for aircraft were stocked properly by sister and locked
- Be able to perform duties of coordinator in case of emergency
- Liaise with engineering for spares requests for a/c operating away from base to ensure each flight had correct air and cabin crew
- As Operations Planner I was responsible for:
- Preparing Flight Folders for reporting crew, including all necessary aviation documentation
- All crew accommodation and travel arrangements, ensuring the most cost effective way to do so
- Obtained overflight and landing clearances for aircraft operating away from base from different countries
- Calculate and obtain daily per diems for flight crew and technicians
- Calculated and obtained money required by crew operating away for base, involving large amounts of foreign currency
- Obtain visas for Flight crew and technicians.
- Managed crew of fully qualified, properly rested professionals.
- Planned, directed, and managed coordination of flight missions for flight crews.
Credit Controller
Agrimed
09.1991 - 04.1992
- Agrimed provided medical aid services to corporations and private individuals in Agricultural section
- A small team was employed to concentrate on reconciliation of medical aid accounts to maximize revenue and mitigate credit risk
- Reconciliation of medical accounts for corporations and private clients in the Agricultural section
- Main task was to re conciliate medical aid accounts to maximize revenue and mitigate credit risk
- Recovered unpaid money due to company from medical aids and clients worth millions of rands.
- Re negotiated repayment plans
- Processed payments
- Started legal proceedings to recover unpaid debt
- I resigned because my husband was transferred.
Manageress
Bloemfontein Paging
08.1990 - 08.1991
- Responsible to provide efficient service to clients through staff at the control room
- The control room for Bloemfontein Paging also accommodated monitoring of security guards for Select Security
- Training and monitoring staff to co-ordinate security activities at location, assist with access control and maintain constant monitoring of alarm systems
- The control room served as communication centre for security operations and handled voice and text paging
- Trained staff in correct and effective telecommunication skills
- Responsible to improve customer service and increase productivity with better communications between clients and the control room operators
- Maintain a good client base by focusing on exceptional communication, building and maintaining relationships with clients
- Ensured staff had same commitment to client care and monitored client satisfaction
- Set up credit control system for Paging division
- Handled disputed bills and negotiated to bring payments within agreed term
- Provided ad-hoc reporting to owner of the company regarding day to day operation
- Developed credit management capability within company
- Proposed write-offs for irrecoverable payments
- Provided accurate advice on billing enquiries
- Controlled rostering of control room operators, calculated overtime and considered leave requests
- I resigned to join Agrimed
Air Traffic Controller
South African Air Force
South Africa
01.1984 - 01.1990
- Communicated instructions to pilots through clear delivery and enunciation.
- Utilized communications systems to direct movement of pilots and ground personnel.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Delivered weather updates to pilots to determine if necessary to divert aircraft to different airports.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
- Provided pilots with instructions for safe landings and takeoffs at airport averaging [Number] flights per day.
- Notified airport response personnel to be ready when emergency situations presented.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- The job demanded critical concentration levels, to be observant, have above average English communication proficiency, be responsible and reliable, logical, be a team player and have outstanding planning skills
- Led a Board of Enquiry which is a military disciplinary process. It includes investigation into alleged offence, evaluating and analyzing information gathered and presenting required documentation.
- Air Traffic Controllers were required to cross qualify as Mission and Missile Controllers as well and these courses were attended at the Air Traffic Control School at Waterkloof Air Force Base in Pretoria, South Africa.
- Missile Control Course was done on the Cactus surface-to-air missile system. These vehicles were stationed at Air Force Bases in active war zones. Duties were to carry out target surveillance, identification and designation
- A fighter controller has the responsibility of positioning a fighter aircraft over an enemy aircraft in an advantageous position so the fighter can attack and destroy the enemy aircraft. This was done by means of mobile and static radar.
- Completed Officer's Forming Course at the South African Air Force College in Valhalla, Pretoria. The course equips students with the necessary knowledge, skills, attitude and values to enable you to be utilized as effective and efficient officers in the South African Air Force. This included Fire Arms training (Held a South African firearms license)
- Completed Junior Command Preparation Course at the above college. It is a middle management developmental course aimed at further developing leadership skills through teamwork, effective communication and self-enrichment. It prepares junior officers to perform effectively as junior commanders in the South African Air Force.
Education
Diploma - Military Junior Command And Preparation
South African Air Force
Pretoria06.1988
Air Traffic Control Diploma -
SAAF College
Pretoria07.1985
Lotus 1-2-3 Bookkeeping Turbo cash -
Academy of Learning
Pretoria07.1993
Diploma - Colour Therapy
BSV
United Kingdom11.2006
Diploma - Digital Photography
The Photography Institute
South Africa09.2012
Damp Certificate - Collect Specimens For Drugs And Alcohol Abuse
Queensland Training And Development
Brisbane07.2019
Skills
- Strong English written and verbal communication
- Critical Thinking
- Active Listening
- Reliable and conscientious
- Prioritize
- Decisive
- Flight Schedule Coordination
- Passenger Support
- Administrative Support
- Business Correspondence
- Complex Problem-Solving
- Operational Efficiency
Timeline
Air Service Agent
Avcair
04.2022 - 06.2022
Operations Controller
Hevilift Australia (Fixed Wing)
01.2019 - 10.2019
Operations Coordinator
Permits4Africa
01.2014 - 11.2018
Artist
Self Employed
01.2008 - 10.2013
Sales Clerk
Hedges Garden Center (family Owned)
01.2004 - 11.2008
Temporary Assignment
Air Traffic And Navigation Services
01.2000 - 10.2003
Temporary Assignment
Heliquip Helicopter Charter
01.2000 - 10.2003
Temporary Assignment
Telkom Pty Ltd
01.2000 - 10.2003
Medical Receptionist
Dr Human And Mienie
06.1998 - 03.2000
Flight Coordinator and Planning Coordinator
SAFAIR (PTY) LTD
01.1994 - 04.1998
Credit Controller
Agrimed
09.1991 - 04.1992
Manageress
Bloemfontein Paging
08.1990 - 08.1991
Air Traffic Controller
South African Air Force
01.1984 - 01.1990
Diploma - Military Junior Command And Preparation
South African Air Force
Air Traffic Control Diploma -
SAAF College
Lotus 1-2-3 Bookkeeping Turbo cash -
Academy of Learning
Diploma - Colour Therapy
BSV
Diploma - Digital Photography
The Photography Institute
Damp Certificate - Collect Specimens For Drugs And Alcohol Abuse
Queensland Training And Development
Similar Profiles
Sachin GeorgeSachin George
Flight Operations Agent at Avcair AviationFlight Operations Agent at Avcair Aviation
Sachin GeorgeSachin George
Flight Operations/Sales Agent Representative at Avcair AviationFlight Operations/Sales Agent Representative at Avcair Aviation
Bryana BakerBryana Baker
Assistant Outlets Manager at Accor HotelsAssistant Outlets Manager at Accor Hotels