Edmond Ballon
22 Manxman Gardens,WA
Summary
Dynamic leader with proven expertise in fostering team motivation and customer rapport, demonstrated at Hungry Jack's. Excelled in business development and quality control, achieving significant improvements in customer service satisfaction and operational efficiency. Skilled in employee training and conflict resolution, driving team performance and engagement to new heights.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Hungry Jack's
04.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Cleaner Supervisor
Lakeside Joondalup
02.2018 - 03.2019
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
Education
Certificate II in Security Operations
Paragon Corporate Training
Newcastle, Perth, Western Australia09-2024
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Customer service and satisfaction
- Employee engagement
- Business development understanding
- Multitasking Abilities
- Customer Relations
- Conflict Resolution
- Reliability
- Employee Training
- Professionalism
- Quality Control
Timeline
Assistant Manager
Hungry Jack's
04.2019 - Current
Cleaner Supervisor
Lakeside Joondalup
02.2018 - 03.2019
Certificate II in Security Operations
Paragon Corporate Training
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