Edmund Lyons
Melbourne,VIC
Summary
Dynamic Business Development Manager with a proven track record at Fortigo Transport Management, excelling in lead generation and strategic planning. Expert in contract negotiation and customer relationship management, I successfully established new accounts and optimized processes, driving significant revenue growth and enhancing client satisfaction.
Overview
29
29
years of professional experience
Work History
Business Development Manager
Fortigo Transoort Management
Oakleigh, Vic
03.2022 - Current
- Established new customer accounts using negotiation and sales closing abilities.
- Developed and executed strategic business plans to achieve revenue and growth targets.
- Conducted research on industry trends, competitor activities, and customer needs.
- Created presentations to attract new business opportunities.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Optimized operational processes to improve efficiency and effectiveness in business development activities.
Operations Manager
Pack & Send
Cheltenham, Vic
01.2023 - 02.2024
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed key performance indicators to measure effectiveness of operational processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Key Account Manager
Toll Global Express
Tullamarine, Vic
02.2000 - 05.2021
- Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
- Developed customized presentations and proposals to meet the specific needs of key accounts.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Greeted and assisted customers to foster positive experiences.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted research into market conditions and competitor strategies in order to inform strategic decisions.
- Collaborated with cross-functional teams to ensure the delivery of high-quality solutions tailored to client needs.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided training sessions for customers on how best utilize the company's products or services.
Sales Representative
TNT
Laverton, Vic
01.1996 - 03.2000
- Maintained accurate records of all sales and prospecting activities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Generated new sales leads through cold calling and networking activities.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated pricing contracts with customers to maximize profits.
Education
Bachelor of Arts - Commerce
ST Josephs College
India01-1983
Skills
- Customer relationship management
- Lead generation
- Market research
- Strategic planning
- Sales forecasting
- Contract negotiation
Affiliations
- I like the outdoors, and I regularly visit the gym. I enjoy watching sports, cricket, F1, and AFL football I follow the Hawthorn football club
Timeline
Operations Manager
Pack & Send
01.2023 - 02.2024
Business Development Manager
Fortigo Transoort Management
03.2022 - Current
Key Account Manager
Toll Global Express
02.2000 - 05.2021
Sales Representative
TNT
01.1996 - 03.2000
Bachelor of Arts - Commerce
ST Josephs College