Edna Shanks
37 Rankine Avenue ,Yungaburra
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with years of experience building community and developing social skills through incremental therapeutic techniques. Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Expert in Type disability support. Caring Disability Support Worker skilled at working with individuals living with Type issues. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Support Worker
Atherton Disability Support
04.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
Personal Care Assistant
Ozcare
09.2016 - 08.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with daily living activities, running errands, and household chores.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Monitored and assisted residents through individual service plans.
- Assisted patients with self-administered medications.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Avocado Picker
Mark Teressa
01.2010 - 06.2023
Mango Picker
Golden Drop
12.2010 - 01.2014
Education
Philippines
Philippines Year 12 -
Philippines
Tacloban City Course - Certificate 3
Royal College
Cairns, QLD09.2016
Tafe Cairns
Cairns, QLD09.2015
Skills
- Companionship
- Skin Care
- Housekeeping Duties
- Clean Living Spaces
- Communication Assistance
- Review Cases
- Attentive to People
- Daily Logs
- Ability to Lift
- Client Records Management
- Patient Rights
- Mobility Assistance
- Cook Healthy Meals
- Meal Preparation
- Clients Rights
- Cleaning and Sanitizing
- Educational Strategies
- Daily Living Support
- Patient Toileting
- First Aid Certification
- General Housekeeping
Certification
.CHC33015 Certificate 111 in Individual Support
Manual Handling Workshop
First Aid
Police check
Blue Card
Yellow Card
Languages
English
Elementary
Timeline
Support Worker
Atherton Disability Support
04.2023 - Current
Personal Care Assistant
Ozcare
09.2016 - 08.2023
Mango Picker
Golden Drop
12.2010 - 01.2014
Avocado Picker
Mark Teressa
01.2010 - 06.2023
Philippines
Year 12 -
Philippines
Course - Certificate 3
Royal College
Tafe Cairns
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